Banquet Server​/Bartender

Under the direction of the Events Manager, the Banquet Server/Bartender is responsible for set up, execution, and break-down of all The Mansion at Keuka Lake events and to assist guests while providing a satisfying, luxurious high-quality food and beverage service experience.

• Provides prompt, friendly, courteous and cheerful service to food and beverage guests.
• Anticipate guest needs.
• Serves alcoholic beverages to guests and verifies age of any guest who looks under the age of thirty.
• Alerts Management immediately if any guest appears to be intoxicated.
• Maintains complete familiarity with all menu items.
• Maintain cleanliness of the entire areas including the floors, tables, ledges, counters, etc.
• Ensure that tables are properly set, side stations are clean, and all side work is properly done.
• Reset Banquet Room for next event.
• Maintain proper sanitary and safety practices.
• Follows all uniform and appearance standards.
• Offers additional service to ensure a satisfactory guest experience.
• Assists with initial guest complaints and informs manager on duty immediately.
• Able to render outstanding guest service at all times.
• Thank all guests and use guest surname, if known.
• Able to remain in control during high volume situations.
• Performs other duties as required or assigned by management.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.