Catering Operations Manager | Etihad Park

THE ROLE:Catering Operations Manager

LOCATION: Etihad Park | Willets Point, Queens, NY

ABOUT LEGENDS GLOBAL

Legends Global is the premier partnertothe world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale,expertise, and connectivity to help our partners grow. The Legends Global Way guides how weoperate:
Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About the Role

The Catering Operations Manager plays a critical role in orchestrating the seamless delivery of food & beverages for the premium and event space in Etihad Park, NYC’s first-ever soccer-specific stadium located at Willet’s Point in Queens. This role acts as the main point of contact for the client on-site andleadsthe catering staff before, during, and after the event. The Catering manager plays a critical role in orchestrating the seamless delivery of food & beverages to Etihad Park.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Create, review, and revise the Banquet Event Orders (BEOs) with the Executive Chef, GM and F&B leadership prior to each event to confirm menu details, timing, special requests, and staffing needs.
• Conduct pre-event inspections of function space to ensure cleanliness, proper setup, and ambiance.
• Work with the client on a frequent basis to confirm the itinerary and review any last-minute adjustments if applicable.
• Lead the pre-shift lineup: assign tasks, inspect uniforms, review menu details, and communicate service expectations.
• Supervise catering servers throughout the event, ensuring high-quality service delivery.
• Anticipate guest needs, promptly respond to requests, andmaintaina visible presence during events.
• Monitor food presentation, garnishes, and adherence to event specifications.
• Enforce responsible alcohol servicein accordance with company policies.
• Address guest concerns or service issues promptly and professionally.
• Complete event closing duties, including detailing operations and client feedback.
• Ensure staff complete all side-work and closing responsibilities before signing out.
• Provide feedback on staff performance and communicate any disciplinary concerns to the Senior Director of Hospitality.
• Maintain cleanliness and organization in both front-of-house and back-of-house areas during events.
• Foster a positive and productive work environment that supports teamwork and excellent service.
• Notify management when supplies (e.g., condiments, beverages) are running low if applicable.
• Practice safe work habits and complete company and venue safety and general compliance training.
• Maintaina pleasant and collaborative attitude towards customers, co-workers, and management.
• Adheres to the Legends Global and venue company policies.
• Complete other duties assigned by management.

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

• Expertise in financial analysis and planning, budgeting, and marketing.
• Working knowledge of local and regional markets, venue operations, and special events industries.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to effectively evaluate risks and liabilities of special events and stadium rentals.
• Excellent interpersonal and communication skills.
• Excellent computer skills, including proficiency in spreadsheet, database, and word processing programs.

EDU…