Paid Assistant House Manager​/Ticket Taker Astor Place Theatre , NY

Job Title: Assistant House Manager/Ticket-Taker

Position Type: Per-diem (varying hours)

Compensation: $25/hour, with a 4-hour minimum per show

Reports to: House Manager

The Astor Place Theatre is a historic Off-Broadway venue in the heart of Greenwich Village. No Guarantees Productions, through NG Astor LLC, is excited to be building a dedicated team to transform the Astor Place Theatre in to a dynamic cultural hub for a variety of new and innovative theatrical productions. We are revitalizing the theatre to host a new generation of productions while honoring the venue’s legacy , and looking for professionals to help us create a welcoming and memorable experience for our guests, artists, and staff.

The Assistant House Manager/Ticket-Taker is a key support position for the House Manager, ensuring a smooth and enjoyable experience for all guests. The role involves acting as a lead U sher and Ticket- T aker during guest entry and assisting the House Manager with various front-of-house responsibilities, among other responsibilities. This is a hand‑on position that requires excellent customer service skills and the ability to work effectively in a fast‑paced environment.

This position will also serve as a key point of contact for the House Manager and other staff members during each performance.

• Serve as the lead ticket-taker during guest arrival, accurately scanning tickets and directing guests to the correct entrances and aisles.
• Work closely with the House Manager and Box Office to help resolve seating issues and ensure a smooth ticketing /entrance process.
• Address guest questions and concerns in a professional and courteous manner.
• Assist with ensuring the lobby and restrooms are clean, well‑stocked, and ready for guest arrival.
• Support the House Manager in ensuring lines for entry, concessions, and restrooms are managed efficiently.
• Ensure guests with disabilities receive assistance as needed.
• Provide Box Office support as needed, including ticket distribution and troubleshooting, in coordination with the Box Office team.
• Receive training on the use of the Lift Kar and be prepared to assist patrons who require the Lift Kar for entrance to theatrical.

• Provide assistance to the House Manager as needed, including but not limited to ensuring coverage for them during breaks or brief absences.
• Help manage the ticket scanners, walkie‑talkies and other front‑of‑house communication equipment.
• Assist House Manager with pre‑show safety checks, including checking fire exits and ensuring clear pathways.
• Serve as a liaison between the House Manager and the usher staff.
• Provide support to the House Manager, as needed, in coordinating with concessions and merchandise vendors.
• Work with front‑of‑house staff between shows on two‑show days for auditorium and restroom cleaning.
• Help oversee the closing of the house after each performance, as needed.

• Understand and be prepared to implement all emergency procedures, including acting as a point of contact for any incidents in the absence of the House Manager.
• Report any safety issues or incidents to the House Manager immediately.

• Position will require work outside of normal business hours, including nights, weekends, and holidays.
• Position will require the individual to stand for extended periods, walk up and down stairs, bend down, and carry equipment and/or supplies to assist with theatre cleaning as needed.
• Additional duties as needed or directed.

• Proven experience in a customer‑facing role, preferably in a theatre, event, or hospitality environment.
• Strong interpersonal and communication skills.
• Experience with Microsoft…