Guest Experience Front Desk Agent

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

"

Bunkhouse Hotel Magdalena US - TX - Austin

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

The Opportunity:

A Front Desk Agent will exceed the expectations of all Bunkhouse guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services. The concierge services may include the following: transportation, dining reservations, floral requests, amenity requests, grocery shopping, tee times, spa services, hiking, children’s programs, babysitting, water recreation, tennis, golf instruction, biking, goods offered (i.e. beverages, VIP packages, in-room amenities), special events and other areas as needed.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values and reputation in the public eye.

Who We Are:

In the mid-1950s and 1960s, the Terrace Motor Hotel sat on the same location as the Hotel Magdalena and the Hotel Saint Cecilia. This 14-acre stretch off South Congress spanning five city blocks, including the Terrace Motor Hotel, eventually came to be owned by legendary musician Willie Nelson. In the 70s, he started Austin Opry House, a famous 1,700 seat music venue, and also built apartments for musicians and traveling road crew.

We aim to honor our heritage and provide the same effervescent home to all who pass through.

We’re Proud to Offer Exceptional Benefits, which Include:

Medical, Dental, Vision, 401K with company match

Free room nights, Discounted and Friends & Family Room Rates

Generous Paid Time Off

Work-life benefits including wellbeing initiatives such as a complimentary Headspace

Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Key Responsibilities:

· Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction

· Complete all shift checklist items

· Check in and out all hotel guests in a confident, professional and personalized manner

· Take hotel reservations accurately and efficiently

· Assist in the development and implementation of special projects

· Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary

· Maintain a positive relationship with all employees and guests

· Ensure all calls are answered in a courteous, professional and efficient manner

· Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items

· Open, secure and balance out shift banks to include the verification of all credit card and room charge transactions during all shifts

· Maintain accuracy with all accounting and billing procedures

· Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)

· Issue guest safety deposit boxes as…