Hotel Front Office Manager - Elysee

Job Category
:
Ops
- General Mgmt

Requisition Number
: HOTEL
043944

• Posted :
  October 1, 2026
• Full-Time
• On-site

Showing 1 location

Elysee New York
60 E 54th St
New York, NY 10022, USA

• Pay or shift range: $80,000 USD to $85,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

Elysée New York is seeking an experienced, highly visible Front Office Manager to shape and lead the guest journey from arrival through departure across Front Desk, Bell Services, PBX, and overnight operations, partnering closely with Guest Services to ensure a seamless experience. Reporting to the Director of Operations, this individual will serve as a cultural leader, gracious host, and ambassador of the Elysée New York experience, providing oversight and direction to other Front Office leaders, including Assistant Front Office Managers, and building a team and a service culture where every interaction is considered, personalized, and five-star.

The Front Office operates to Leading Quality Assurance standards, and the Front Office Manager is responsible for translating those standards into daily service behavior, team training, and measurable performance. This position serves as the primary operational leader during afternoon and evening shifts, with schedules typically beginning at 2:00 PM.

• Serve as a visible leader and gracious host across Front Desk, Bell Services, and PBX, with a strong presence in the lobby and guest-facing areas during peak arrival and departure periods.
• Ensure every guest interaction reflects Elysée New York's luxury standards and Leading Quality Assurance expectations, championing recognition, personalization, and anticipatory hospitality throughout the guest journey.
• Review arrivals, departures, VIP activity, and guest preferences daily to ensure seamless service execution.
• Anticipate guest needs, recognize returning guests, and take ownership of service recovery, resolving concerns with discretion, sound judgment, and genuine care.
• Maintain standards of cleanliness and presentation across the lobby and Front Office areas, and ensure adherence to brand and operational procedures.
• Develop a team of Front Desk Agents and Bell Attendants who introduce guests to the house through genuine hospitality and story, and collaborate across Guest Services, Housekeeping, Engineering, Food & Beverage, Reservations, Sales, and Security for a cohesive guest journey.

• Provide oversight and direction to other Front Office leaders, including Assistant Front Office Managers, ensuring consistent standards, accountability, and coverage across all shifts.
• Recruit, hire, train, coach, and develop a highly engaged Front Office team, and lead regular briefings on occupancy, VIP and returning guests, preferences, and service priorities.
• Set clear expectations for service standards, operating procedures, and Leading Quality Assurance criteria, translating them into observable, coachable behaviors, with ongoing feedback and professional development.
• Foster a…