Hotel Assistant Front Office Manager

ABOUT ELYSÉE NEW YORK

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

POSITION OVERVIEW

Elysée New York is seeking an experienced, service-driven Assistant Front Office Manager to help lead the guest journey from arrival through departure across Front Desk, Bell Services, PBX, and overnight operations, partnering closely with Guest Services to ensure a seamless experience. Reporting to the Front Office Manager, this individual helps lead the team from the floor, ensuring every guest interaction reflects Elysée New York's luxury standards.

The Front Office operates to Leading Quality Assurance standards, and the Assistant Front Office Manager helps translate those standards into daily service behavior, team coaching, and consistent execution. This position maintains a flexible schedule across shifts, weekends, and holidays to help ensure Front Office leadership coverage throughout the day.

ESSENTIAL JOB FUNCTIONS

GUEST EXPERIENCE AND FRONT OFFICE LEADERSHIP

• Serve as a visible leader and gracious host across Front Desk, Bell Services, and PBX, with a strong presence in the lobby and guest-facing areas during peak arrival and departure periods.

• Support the Front Office Manager in ensuring every guest interaction reflects Elysée New York's luxury standards and Leading Quality Assurance expectations, championing recognition, personalization, and anticipatory hospitality throughout the guest journey.

• Review arrivals, departures, VIP activity, and guest preferences each shift to ensure seamless service execution.

• Anticipate guest needs, recognize returning guests, and take ownership of service recovery in the moment, resolving concerns with discretion, sound judgment, and genuine care, escalating to the Front Office Manager when needed.

• Maintain standards of cleanliness and presentation across the lobby and Front Office areas, and ensure adherence to brand and operational procedures.

• Collaborate across Guest Services, Housekeeping, Engineering, Food & Beverage, Reservations, Sales, and Security for a cohesive guest journey.

LEADERSHIP AND TEAM DEVELOPMENT

• Supervise, coach, and support Front Desk Agents, Bell Attendants, and PBX Operators on shift, reinforcing the service standards set by the Front Office Manager.

• Lead shift briefings on occupancy, VIP and returning guests, preferences, and service priorities, including in the Front Office Manager's absence.

• Assist in the training and onboarding of new Front Office team members.

• Foster a culture of accountability, collaboration, professionalism, and genuine hospitality.

• Ensure the team knows the history, character, and house vocabulary of Elysée New York, and understands when and how to share them with guests.

OPERATIONAL AND BUSINESS MANAGEMENT

• Support the Front Office Manager with scheduling, labor management, and day-to-day departmental operations.

• Monitor daily arrivals, departures, occupancy, and guest satisfaction feedback, and flag opportunities to elevate service to the Front Office Manager.

• Act as Manager on Duty when scheduled, supporting hotel operations during high-demand periods and in the Front Office Manager's absence.

• Maintain a flexible schedule across shifts, weekends, and holidays to help ensure consistent Front Office leadership coverage.

QUALITY ASSURANCE AND BRAND STEWARDSHIP

• Support Front Office preparation for Leading…