Hotel Night Auditor; Manager

Elysée New York is entering a new chapter as an intimate luxury boutique hotel in the heart of Midtown Manhattan. The hotel blends the elegance of a historic New York residence with the warmth and cultural spirit of a European luxury hotel, delivering a guest experience built on genuine hospitality, considered detail, and quiet discretion. Elysée New York is managed by Crescent Hotels & Resorts, one of North America's leading hospitality management companies.

Elysée New York is seeking a meticulous, guest-focused Night Auditor to manage the hotel's overnight financial close while serving as the primary Front Desk presence during overnight hours. Reporting to the Front Office Manager and Assistant Front Office Manager, this individual reviews and corrects audit reports, reconciles daily revenue and expenses, balances accounts, and prepares accurate reporting for hotel leadership, all while extending the same considered hospitality as the daytime Front Desk team, including check-in, wake-up calls, reservations, and concierge-level guest service.

The Front Desk operates to Leading Quality Assurance standards, and the Night Auditor is responsible for upholding those standards through the overnight hours, often as the only associate a guest encounters. This position works overnight shifts and requires flexibility across weekends and holidays.

• Run and review nightly audit reports across hotel systems, identifying and correcting discrepancies before the close of business.

• Enter and reconcile daily revenue, expenses, and allowances in Opera Cloud, the hotel's guest reservation and billing system, ensuring every figure balances before the day is closed.

• Balance department accounts and maintain accurate financial files in accordance with hotel and accounting standards.

• Reset hotel systems each night to prepare for the next day's operations, and troubleshoot or elevate any computer or system issues that arise.

• Prepare and distribute daily reports accurately and on schedule for hotel leadership review.

• Serve as the primary Front Desk presence overnight, welcoming and checking in guests with the same warmth and discretion expected at any hour.

• Respond to all guest requests overnight, including wake-up calls, reservations, and concierge-level recommendations, taking ownership of each through to completion.

• Answer incoming calls promptly and professionally, addressing overnight guest needs with the same care given to in-person service.

• Maintain accurate awareness of overnight arrivals, departures, and any special requests noted for the following day.

• Communicate clearly with the Front Office Manager, Assistant Front Office Manager, and the incoming day shift on outstanding items, discrepancies, or guest requests, including over the Relay and in shift notes.

• Coordinate with Engineering, Security, and other departments as needed to resolve issues that arise overnight.

• Alert the Front Office Manager or Assistant Front Office Manager promptly to any financial discrepancy, guest concern, or situation requiring escalation.

• Uphold Leading Quality Assurance and Elysée New York service standards in every guest interaction, including through the quietest hours of the night.

• Maintain strict confidentiality of guest, financial, and hotel information at all times.

• Maintain accurate, complete records in Opera Cloud and KYC for every guest interaction and financial transaction.

• Maintain a polished, professional appearance and an organized, presentable Front Desk area throughout the shift.