Assistant Front Office Manager

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I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.

70,000.00 Yearly US Dollar (USD) pay basis

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations are not just met, they are exceeded. It is a place of outstanding rewards, where talent opens doors to exciting challenges and opportunities within the hospitality industry.

The Assistant Front Office Manager plays a critical leadership role in driving operational excellence, guest satisfaction, and colleague engagement within the Front Office. This position supports the Director of Front Office/ Assistant Director of Front Office in overseeing Front Desk, Guest Services, Bell Services, and overnight operations, ensuring that every guest interaction reflects Hyatt's commitment to luxury hospitality and personalized service.

As a visible leader within the hotel, the Assistant Front Office Manager is responsible for coaching and developing colleagues, resolving guest concerns, managing daily operations, maximizing revenue opportunities, and fostering a culture of accountability, teamwork, and service excellence. This role serves as a champion of the guest experience by ensuring seamless arrivals, memorable stays, and successful departures.

In addition to operational leadership, the Assistant Front Office Manager is responsible for developing a team of hospitality professionals who act as ambassadors of New York City. Through training, coaching, and mentorship, this leader ensures Front Office colleagues are equipped to curate personalized micro-local experiences that connect guests to the culture, neighborhoods, dining, arts, entertainment, wellness offerings, and hidden gems that make Manhattan one of the world's most exciting destinations.

By empowering colleagues to create meaningful guest connections and personalized recommendations, this role helps transform stays into memorable experiences that distinguish our property and build lasting guest loyalty.

• Lead daily Front Office operations, ensuring exceptional service standards are consistently delivered.
• Respond to all guest requests, concerns, complaints, service recoveries, and emergencies in a professional, timely, and empathetic manner.
• Follow up on guest concerns to ensure complete resolution and guest satisfaction.
• Monitor guest feedback platforms, surveys, comment cards, and service scores, implementing action plans as needed.
• Ensure all guests are welcomed, recognized, and engaged in accordance with Hyatt service standards.
• Monitor VIP arrivals, special requests, group arrivals, and personalized guest experiences.
• Partner with Front Office team, and other operational departments to curate memorable local experiences for guests visiting New York City.
• Ensure the Front Office team delivers authentic hospitality by creating personalized guest interactions and anticipating guest needs throughout the stay.

• Assist with recruitment, interview, hire, onboard, train, coach, and develop Front Office colleagues.
• Foster a culture of engagement, accountability, inclusion, and service excellence.
• Conduct performance evaluations and provide ongoing coaching and development feedback.
• Address employee relations matters and administer corrective action in accordance with Hyatt policies.
• Lead daily lineups, departmental meetings, and service-focused training sessions.
• Develop…