Member Experience Associate - Female Locker Room, E Madison

• Full-time

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

Equinox is a category of one, setting the global standard for luxury health, wellness, and hospitality. Our spaces are intentionally elevated, our standards uncompromising, and our expectations high. We attract people who take pride in excellence, care deeply about quality, and want to be part of something that feels different the moment you walk through the door.

We are builders, operators, and innovators who believe great environments and meaningful human connection change lives. Diversity, belonging, and ownership aren’t slogans here, they’re how we work. At Equinox, colleagues don’t just support the business; they shape the future of wellness. Because for us, it’s not fitness. It’s life.

We create premium, immersive experiences where performance, hospitality, design, and human connection converge—and every detail matters. This is not a traditional fitness environment. It is a place where high standards, accountability, and pride in craft define the work.

Fueled by an entrepreneurial mindset, we trust our people with real responsibility and real impact. Growth is earned through action, learning is hands‑on, and careers are built by those who want to operate at the highest level. At Equinox, we don’t just offer opportunities—we offer long‑term pathways for people who want to do meaningful work in an environment that expects more and delivers more.

Ensures an exceptional, hospitality driven experience for all members by providing attentive service, maintaining elevated facility standards, and supporting daily locker room operations. As a key ambassador of our club, this role delivers warm, personalized interactions while upholding a refined, well organized environment throughout the member spaces.

• Maintain service delivery aligned with luxury hospitality standards, ensuring every interaction feels polished, attentive, and bespoke.
• Engage members with warmth and professionalism, anticipating needs to enhance the overall experience.
• Build rapport with members and serve as a trusted resource for questions, requests, and support.
• Represent the brand’s culture, service ethos, and luxury positioning in every member engagement.

• Ensure the Female Locker Rooms are clean, orderly, and fully stocked at all times.
• Replenish towels, toiletries, amenities, and supplies to maintain a polished presentation that reflects our luxury standards.
• Maintain an elevated atmosphere by monitoring the cleanliness, scent, and overall readiness of the space.
• Assist with valet bag service, handling member belongings with care, organization, and discretion.
• Ensure personal items are stored neatly in lockers or designated areas to promote smooth traffic flow and comfort.
• Support positive locker room etiquette by gently reinforcing expectations around shared spaces.
• Address minor issues with tact and professionalism to maintain harmony and comfort for all members.

• Proactively identify facility needs and notify the Maintenance team when areas require immediate attention.
• Communicate issues clearly and follow up to help ensure timely resolution.
• Collaborate with Operations and Hospitality teams to support efficient…