Front Office Supervisor

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

At Miraval Berkshires it is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval’s purpose.

We are currently seeking a Transportation/PBX Supervisor to help ensure an exceptional guest and colleague experience by upholding the policies and proceduresestablishedby the leadership team. This supervisor will work side by side with Transportation and PBX colleagues to ensure seamless guest arrivals, departures, communications, and transportation services. This role oversees daily operations, manages transportation logistics, coordinates guest preferences, and supports colleague development to deliver consistent, personalized service.

ESSENTIAL FUNCTIONS:

Understand and exemplify the standards and SOPs communicated by the leadership team

Oversee the daily operation of the Transportation and PBX teams

Maintain management presence in operational areas throughout the shift

Manage andmaintaintransportation manifests, schedules, and vehicle assignments

Coordinate guest transportation requests and preferences to ensure a seamless experience

Communicate directly with guestsregardingtransportation arrangements, resort information, and service recovery opportunities

Assist colleagues inmaintaininga high levelof service through coaching and training during shifts

Ensure the execution of daily colleague assignments and operational priorities

Monitor dispatch operations and ensuretimelytransportation services

Support arrival and departure operations, including luggage handling and guest assistance

Ensure PBX colleagues provide prompt, professional, andaccuratecommunication services

Respond to guest concerns and resolve service issues ina timelyand professional manner

Make clear and educated decisions that willbenefitthe guest experience and operational efficiency

Communicate clearly and effectively with department leadershipregardingoperational needs and service-related issues

Conduct ongoing performance coaching and provide feedback to colleagues

Assist with colleague training, development, and onboarding

Maintain departmental cleanliness, organization, and safety standards

Provide support for VIP and high-touch guests

Communicate with leadershipregardingstaffing, equipment, repairs, and operational needs

Complete any assignments provided by department leadership

Miravalis a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

• World class resort
• Awarded Fortune’s 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules

Minimum of 6 months of supervisory or lead experience in hospitality, transportation, guest services, or a related field

Valid driver’s license with exemplary record

Strong communication and interpersonal skills with the…