Spa Desk Attendant

Spa Desk Attendant at Kith Ivy

Job Description
About Kith Ivy

Kith Ivy is a new luxury members club concept that blends hospitality, wellness, sport, and lifestyle in the heart of New York City. Founded by Ronnie Fieg, Kith Ivy offers a full-service club experience alongside a premium apparel and accessories brand.

The club features best-in-class partnerships including dining by Cafe Mogador, the first-ever East Coast tonic bar from Erewhon, and a luxury spa developed in collaboration with Giorgio Armani. Additional amenities include a state-of-the-art fitness center and rooftop padel courts created with Wilson Sporting Goods, delivering a truly elevated and immersive member experience.

We are seeking a composed, knowledgeable, and hospitality-driven Spa Desk Attendant to serve as the primary point of contact for the Kith Ivy spa experience. This role is responsible for managing the day-to-day flow of the spa reception, ensuring every member arrives feeling welcomed and leaves having received a seamless and luxurious experience.

• Welcome all spa members and guests with warmth, professionalism, and a personalized approach
• Manage spa appointment scheduling, modification, and cancellation with accuracy using spa management software
• Provide knowledgeable recommendations on spa treatments, services, packages, and wellness programming
• Ensure smooth member flow through the spa, coordinating with therapists, estheticians, and locker room staff
• Prepare and maintain the reception area, relaxation lounge, and waiting spaces to the highest luxury standard

• Drive treatment bookings, upselling of upgrades, packages, and retail products
• Process payments accurately and maintain accurate transaction records
• Manage retail display and inventory at the spa desk in collaboration with the Retail Supervisor
• Meet individual booking and retail revenue targets as established by Spa leadership

• Maintain therapist schedules and communicate booking updates and changes promptly
• Coordinate with the broader Front Office team for member arrivals and cross-departmental service requests
• Monitor spa supply levels and communicate replenishment needs to the Spa Supervisor
• Ensure all guest records, preferences, and contraindication forms are accurately maintained

• 1 to 3 years of spa reception, front desk, or luxury hospitality experience required
• Working knowledge of spa services, treatments, and wellness terminology
• Experience with spa management software such as Mindbody, Book4
  
  Time, or similar
• Calm, composed demeanor with the ability to manage high-volume booking periods
• Strong verbal communication and interpersonal skills
• Genuine enthusiasm for wellness and luxury service
• Flexibility to work mornings, evenings, weekends, and holidays

This is an opportunity to be part of something truly singular in New York City. At Kith Ivy, you will work alongside a team that is passionate about delivering an unmatched member experience, where craft, attention to detail, and genuine hospitality define every interaction. We invest in our people and create an environment where excellence is the standard and growth is the expectation.