Human Resources Manager

Human Resources Manager

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world‑class technology with hospitality‑driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The Human Resources Manager is responsible for the oversight of all Human Resources functions at Five Iron Golf. The high‑performing individual contributor will partner with the SVP of People and other members of this small team to drive the human capital strategy for our rapidly scaling organization. The start‑up culture means wearing a different hat every day, sometimes every hour. You’ll support our field and corporate teams in everything from creating hiring strategies for key roles, to organizational planning, to more administrative tasks like managing Workers’ Compensation claims, working with state agencies, coordinating with vendors, and more.

This is a diverse role and the ideal candidate will have at least some experience in almost all of the core HR competencies:
Payroll, talent acquisition, benefits management (including 401k compliance), HR compliance, employee relations, culture building and communications, and HR Ops – including HRIS and LMS platforms.

Reports to:

SVP of People

Manages:
Individual Contributor

• Compliance
  • Develop and implement company policies and procedures to comply with regulations.
  • Review and evaluate company procedures and reports to identify hidden risks or common issues.
  • Oversee all employment‑related compliance, including policies and procedures.
  • Perform periodic audits on and updates to company policies and procedures.
  • Ensure compliance with governmental regulations related to benefit programs and labor law, including ERISA, FMLA, and HIPAA including related vendor management and agency contacts.
  • Manage leaves of absence in accordance with Federal and local law and internal policy.
• Benefits
  • Responsible for overall administration and compliance for all benefit programs including medical/dental/vision plans, LTD, STD, 401(k), wellness, etc.
  • Primary contact with Benefit consultants and plan providers to ensure efficient administration of benefit plans.
  • Research, analyze and recommend new benefit programs in order for 5i to remain competitive as an employer. Oversee and actively manage costs related to benefit plans.
  • Oversee employees’ enrollment in benefits programs, such as health insurance and retirement savings, and manage open enrollment bidding and administration each year.
  • Responsible for management of the systems and technology to support the benefit plans.
  • Work closely with Payroll, HRIS and Employee Services as it relates to benefits.
• Employee and Business Support
  • Open and assign physical mail (and evaluate alternative processes and products to handle mail management) and ensure critical items like garnishments, unemployment notices, and other items are tracked, assigned, and/or processed correctly.
  • Serve as an HR Business Partner to the field and corporate teams:
    Manage people‑related conflicts, emergencies and internal complaints, conduct confidential investigations as needed. Coach and train managers on appropriate corrective actions and documentation.
  • Develop and implement human resources policies.
    • For example: location‑related policies regarding safety/difficult customer issues, alcohol usage, emergency procedures, incident reports, etc.
  • Maintain and update Employee Handbook and state‑specific addendums (quarterly or as needed).
  • Ensure all employee records in the HRIS are maintained and updated with new hire information or changes in employment status.
  • Investigate complaints brought forward by employees, specifically managing any management related inquiries.
  • Respond to employees’ inquiries and resolve issues in a timely and professional manner.
  • Partner with accounting and payroll to ensure full payroll compliance (including developing and implementing minimum wage/salary and tipping policies).
  • Partner with SVP…