People Operations Support

Location: New York

Our HR Shared Services team,
** The Impact You Will Make:
**** Customer Experience Excellence
*** Serve as the dedicated first point of contact for all employee inquiries, delivering personalized, empathetic support that exceeds expectations
* Drive positive, memorable experiences through every interaction, from urgent HR needs to routine questions
* Provide multi-channel support with consistent service quality regardless of employee location or role
* Build lasting trust through reliability, empathy, consistency, and professional support
* Drive employee satisfaction through first-call resolution and proactive problem-solving
* Provide consistent, accurate information across all levels of the organization
* Ensures standardization of processes and policies across our expanding operation
** Operational & System Excellence
*** Guide employees and managers through critical HR processes and self-service functions
* Process accurate and timely HR transactions including:
* Onboarding and new hire processing
* Job changes and transfers
* Compensation updates
* Benefits enrollment and support
* Employee data maintenance
* Partner with People Business Partners and Centers of Excellence on complex cases is looking for a detail oriented Jr Associate, People Support. In this hourly role, you will the engine room of our daily HR Operations, ensuring that our compliance requirements are met and our employees get fast answers to their questions. As the vital first point of contact for all Wonder employees – from our frontline restaurant workers and innovative chefs to our corporate teams.  

It's the living embodiment of our commitment to employee success and satisfaction, combining the excitement of our high-growth company with the opportunity to directly impact our employees' experience and shape our culture.

Maintain up-to-date knowledge of company policies, procedures, and HR best practices 1-3 years of experience in a customer-facing role. Bachelor's degree a plus but not required1-2 years of customer service experience in any industry (restaurants & retail preferred)
Basic computer skills including familiarity with:
Ability to learn new technology systems

Strong communication skills (written and verbal)
Ability to maintain confidentiality

Experience in restaurant or retail industry a plus Problem-solving skills and ability to work independently Strong organizational and time management abilities

Experience with case management systems Knowledge of HR compliance requirements and best practices Wonder is the mealtime platform built to satisfy every craving without compromise. With options including dine-in, delivery, pickup, and meal kits, Wonder makes every dining experience effortless. With the Wonder app, you can combine hundreds of dishes from the menus of world-renowned chefs in a single order so everyone gets exactly what they’re craving—no more mealtime debates, just fuller plates, and happy eaters.

Recognized by
* Fast Company
* as one of the “Most Innovative Companies,” Wonder’s portfolio of brands also includes meal-kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, last-mile logistics platform Relay, and Emmy-winning media company Tastemade. Together, we're united by a single mission: to make great food more accessible.

There has never been a more exciting time to join our world-class team. We’ve brought together people who are changing the way the world eats—with grit, optimism, care, and a little bit of salt, and pepper. And it's just the beginning. Help us become the primary destination for mealtime. We hope you’re hungry.
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