Senior Operations Specialist

Overview

About Decagon
:
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and other channels. We’re building a future where customer experiences are redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.

We’re backed by investors who share that vision. We’re an in-office company with a culture guided by values:
Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.

About The Team
:
Decagon’s Talent team partners with company leadership to shape org design, define exceptional standards, and hire the people who will shape our future. We’re Gen AI-native and push the boundaries of how Talent teams operate—moving fast, solving hard problems, and playing a critical role in building a world-class organization.

About The Role
:
Decagon is scaling rapidly, and we’re looking for a Senior Recruiting Operations Specialist to build and operationalize the recruiting infrastructure that powers our growth. Your mission: make our Talent team more efficient, data-driven, and impactful.

You’ll partner closely with hiring managers, interviewers, and the broader team to create a recruiting experience that balances speed, rigor, and care. This is a role for someone who thrives on building from the ground up and wants to create an outsized impact in a high-growth environment.

• Design, implement, and scale recruiting processes, systems, and infrastructure to support rapid organizational growth
• Manage end-to-end recruiting operations, enabling smooth execution from sourcing and assessment through offer closing and onboarding handoffs
• Partner closely with recruiters and hiring teams to implement process improvements, strengthen hiring signal, and elevate candidate and recruiter experience
• Leverage data and analytics to identify bottlenecks, diagnose issues, and prioritize high-impact improvements across the hiring funnel
• Drive adoption of new processes and tools through strong change management, clear communication and enablement, and stakeholder alignment
• Champion documentation, operational rigor, and process consistency to ensure scalable, repeatable recruiting practices
• Partner closely with other functional teams to ensure recruiting operations are aligned with broader systems and business planning while hiring processes are compliant

• 5+ years of experience building and scaling recruiting operations solutions, systems, and programs
• Proven track record of building and scaling high-impact programs across distributed teams
• A systems thinker who knows how to design processes and frameworks for high-performing teams
• Comfortable navigating ambiguity and operating in a fast-paced, dynamic environment
• Pulled cross-functional teams together to continuously refine recruiting processes and calibrate for quality
• Proven ability to drive alignment and outcomes through influence, partnership, and relationship-building
• Strong analytical mindset – using data fluently to frame problems, identify priorities, and measure impact

• Experience leading recruiting initiatives that leverage AI or advanced automation
• Deep expertise with Ashby or similar recruiting platforms
• Prior experience at a high-growth startup or tech company

$140k - $200k + equity