Labor Relations Manager, Office of Facilities Operations and Emergency Response

Employee & Labor Relations Manager, Office of Facilities Operations and Emergency Response POSITION DETAILS

The City University of New York’s(CUNY) department of Facilities Planning, Construction and Management (FPCM) is seeking an Employee& Labor Relations Managerto  support the Office of Facilities Operation and Emergency Response. The newly envisioned shared facilities services model will operate through university’s four regional maintenance hubs, supported by the business and administration teams operating from the facilities central office. The strategic goal of the shared facilities services is to ensure a standardized professional level of facility operations and centralized oversight for the maintenance and upkeep of CUNY’s portfolio of 300 buildings and 26M square feet of educational facilities.

Reporting to the Director of Human Resources and Labor Relations,the Employee & Labor Relations Managerfocuses on employee relations case management, conflict resolution, and the application of collective bargaining agreements. The Manager serves as a key contact for employees and supervisors, ensuring fair and consistent HR practices.

• Manage day-to-day employee and labor relations matters, including grievances, disciplinary actions, and separations.
• Conduct investigations, including intake, fact-finding, reporting, and preparation for union hearings and settlements.
• Provide coaching and guidance to employees and managers on workforce topics such as performance management, ethics, and workplace conduct.
• Contributes towards the development and attainment of short- and long-term departmental goals.
• Participates in the design and conduct delivery of training programs on HR and labor relations topics; recommend tailored learning solutions for performance improvement.
• Analyze HR metrics and trends to support decision-making and improve workplace culture.
• Perform special projects and related duties as assigned.

Until further notice, this position is eligible for a hybrid work schedule.

Bachelor's Degree and six years' related experience required.

• HRCI or SHRM certification.
• Demonstrated HR managerial experience in a unionized environment within a higher education setting.
• Proven ability to research, interpret, and apply collective bargaining agreements, personnel rules, and regulations.
• In-depth knowledge of higher education employment laws and regulations, including NYC and NYS labor contracts, public sector labor laws, and federal and state employment and labor laws and compliance requirements.
• Demonstrated conflict resolution and mediation skills, including experience conducting investigations, drafting investigative reports, and presenting findings.
• Exceptional writing, editing, note-taking, and proofreading skills, with the ability to prepare investigative reports, grievance decisions, and professional correspondence tailoring tone to varied internal/external audiences.
• Meticulous detail orientation and accuracy with exceptional critical analysis, research and evaluation skills.
• Commitment to customer service excellence with strong organizational and follow-through skills to develop and execute work plans, prioritize work, manage multiple concurrent assignments and meet deadlines in a confidential and time-sensitive office.
• Strong work ethic and professional poise, with the ability to maintain integrity, confidentiality, and discretion while navigating complex and sensitive organizational dynamics with diplomacy and tact.
• Empathetic and collegial team player fostering a positive and inclusive team culture, while supporting the success of others.
• Pro-active, collaborative, and adaptable approach with strong listening, facilitation, presentation, and cross-cultural communication skills to foster and nurture productive relationships with diverse internal and external stakeholders.
• Advanced computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Office 365, People Soft, Workday, Applicant Tracking Systems, and virtual collaboration tools such as MS Teams, Zoom, and Web Ex.

• Manages a portfolio of Human Resources programs and operations at the College level.
• Assumes responsibility for delivery of one or more human resources programs, which may include recruitment, performance management, labor relations, pay administration, recordkeeping, and/or human resources technology
• Manages staff responsible for carrying out operations in the Human Resources office
• Directly supports College department chairs and managers in staff planning, recruiting, hiring, and resolving sensitive personnel issues regarding their employees
• Provides guidance on the impact of laws and regulations, CUNY policies, and collective bargaining agreements
• Provides outreach to employees and provides communications such as meetings, newsletters, and web sites
• Compiles accurate and well-organized reports
• Assists management with developing…