HR Operations Associate

Locations: Armonk, NY, US | Kansas City, MO, US

Are you looking to build your HR career while helping create exceptional employee experiences? Join Swiss Re's HR Operations team and play a key role in delivering accurate, reliable support to our US employees and managers. In this role, you will build foundational HR expertise within a global organization known for precision, trust, and high standards – where the quality of your work directly impacts our most valuable asset: our people.

As an HR Operations Associate, you will support US HR programs and processes, respond to employee and manager inquiries, and collaborate across HR to ensure accurate and timely service delivery.

You will work closely with HR Business Partners, Payroll, Shared Services, and Centers of Excellence to promote consistent and efficient HR operations across Swiss Re.

• Provide operational HR support to employees and managers across the US
• Respond to HR inquiries via ticketing systems, email, and phone; elevate as needed
• Manage administrative activities for assigned HR programs and processes
• Document requests and resolutions in accordance with established procedures
• Support onboarding and employee lifecycle processes in partnership with relevant HR teams
• Maintain HR documentation and assist in keeping process materials current
• Partner with internal stakeholders and external vendors to ensure timely resolution of requests
• Contribute to process and service quality improvements
• Maintain working knowledge of assigned HR programs and policies

You are organized, detail-oriented, and service-oriented, with a strong sense of accountability for quality and accuracy. You communicate clearly, collaborate effectively and demonstrate sound judgment in resolving routine matters while appropriately escalating when needed. You thrive in a dynamic environment and adjust priorities as needs evolve.

• 1-3+ years of relevant experience, ideally in HR Ops or shared services in a corporate setting
• Strong organizational, interpersonal, and communication skills; builds effective working relationships with peers and stakeholders
• High attention to detail and commitment to accuracy
• Customer-focused mindset and proactive problem-solving approach
• Comfortable working both independently and as part of a virtual team
• Proficiency in Microsoft Office tools (Excel, Word, Outlook, PowerPoint, Teams)
• Bachelor's or Associate degree preferred; HR-related coursework is a plus

The estimated base salary range for this position is $60,000 to $90,000 for Kansas City and $64,000 – $96,000 for Armonk. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity, specialization, and/or scarcity of talent, experience, education, and employer budget.

At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality in setting individual compensation.

Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.

Swiss Re is an equal-opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.

During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the…