Learning & Development Coordinator

Responsibilities

• Coordinate and schedule training programs, workshops, and onboarding sessions (virtual and in-person)
• Manage learning logistics, including calendars, facilitators, materials, room bookings, and technology
• Administer the Learning Management System (LMS): enroll learners, track completion, and generate reports
• Support the development and updating of training materials, job aids, and resources
• Assist in the facilitation of learning programs such as New Hire Orientation, Service Excellence, Zoom Production, and more, both in person and virtually
• Assist in the development of eLearning courses using Captivate, Storyline, or other software
• Communicate training opportunities and reminders to employees and managers
• Provide logistical and material support for learning specialists’ training needs
• Track attendance, completion rates, and evaluation feedback
• Assist with needs assessments and skills gap analyses
• Support compliance and mandatory training requirements
• Collaborate with Human Resources, managers, and external vendors to support learning initiatives
• Maintain accurate training records and documentation
• Perform additional duties and special projects as assigned by management

• Bachelor’s degree in human resources, Education, Business, or a related field (or equivalent experience) required
• Minimum three (3) year experience in learning & development, Human Resources, or program coordination experience required
• Experience with LMS platforms and virtual learning tools
• Familiarity with instructional design principles preferred
• Familiarity with eLearning software such as Captivate or Storyline preferred
• Strong organizational and project coordination skills
• Excellent written and verbal communication skills
• Attention to detail with the ability to manage multiple priorities
• Proficiency in Microsoft Office or Google Workspace
• Customer-service mindset with a passion for employee development