Senior Recruiter

Who Are We?

Have you struggled to reserve that coveted summer camping spot at a state park? Wondered why you’re still filling out a paper form at the DMV? Or tried (and failed) to book your favorite pickleball court from your phone?

Kaizen Labs is rebuilding the government’s digital front door - bringing modern, people‑first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments, we’re replacing outdated systems with intuitive, beautiful technology designed for residents and the public servants who serve them.

Our platform now powers over 50 agencies across 17 states, reaching more than 30 million residents. Recent partners include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform helped eliminate seven‑mile traffic jams at state parks, saving hundreds of thousands in costs and dramatically improving the visitor experience.

Founded in 2022 and based in New York City, Kaizen has raised $35 million from world‑class investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.

We’re a team of builders, designers, and operators redefining what it means to serve the public in the digital age - and we’re just getting started.

This is a hybrid role based out of our New York City HQ. Candidates must be able to commute to New York City and work from our office at least three times per week (Tuesday–Thursday).
Applications from candidates unable to meet this requirement will not be considered.

Kaizen is entering an exciting growth phase following our Series A, and we're looking for a Senior Recruiter to join as a key member of our growing talent function. In this role, you'll work closely with our Recruiting Lead to drive and own full‑cycle hiring across GTM and operational functions - including sales, finance, business operations, and revenue‑adjacent roles. You'll bring a strategic approach to partnering with hiring managers, while staying hands‑on across sourcing, pipeline management, and candidate experience.

This role is ideal for a senior recruiter who thrives in ambiguity, takes pride in building efficient, scalable processes, and wants to make a meaningful impact at a fast‑growing startup.

• Own full‑lifecycle recruiting for GTM and Ops roles, including Sales, Finance, Biz Ops, and related non‑technical functions.
• Lead proactive, high‑volume sourcing efforts - building diverse, high‑quality pipelines through Linked In Recruiter, Gem, Boolean search, and AI‑powered tools like Juicebox.
• Act as a strategic partner to hiring managers, driving alignment on role requirements, leveling, hiring priorities, and timelines while keeping processes moving and accountability high.
• Track and communicate pipeline health, funnel metrics, and hiring progress to stakeholders on a regular cadence.
• Identify and implement opportunities to improve, automate, and scale recruiting workflows and operations as the team grows.
• Ensure every candidate receives a thoughtful, white‑glove experience from first touchpoint through offer and close.
• Contribute to broader recruiting operations - including process documentation, tooling evaluation, and reporting infrastructure.

• 5+ years of full‑cycle recruiting experience, with meaningful tenure at a startup or high‑growth tech company.
• Deep expertise recruiting for GTM and operational functions, with a strong track record across sales, biz ops, finance, or revenue‑adjacent hiring.
• A skilled, proactive sourcer - comfortable building pipelines from scratch using Linked In Recruiter, Boolean search, and AI sourcing tools; experience with Juicebox is a nice‑to‑have.
• Experience with Ashby or a comparable modern ATS.
• Demonstrated ability to drive recruiting operations - including metrics tracking, process improvement, and workflow automation.
• Highly organized and adept at managing multiple searches and stakeholders simultaneously without dropping the ball.
• A true hiring manager partner. Someone who is able to lead with data and insight, push back when needed, and keep hiring processes running with…