Associate, People Operations

Report to: Senior Manager, People Operations & Systems

Compensation: $28.03 - $32.98/Hour

FLSA: Non-Exempt

Location/

Hours:

Hybrid – 3 days/week in office

All candidates must be within commutable distance of SEO’s offices at 55 Exchange Place, New York, NY 10005, upon hire.

Founded in 1963 during the Civil Rights Movement, SEO closes educational and career opportunity gaps for 7,000 ambitious young people annually.

The Associate, People Operations is a key member of the People & Culture team. This role is responsible for providing operations, data reporting, and systems support to the People & Culture sub-teams – Talent Acquisition, Total Rewards, and Talent Management. The Associate, People Operations will support the optimization and automation of org-wide People & Culture initiatives, programs and processes. This role will engage with cross-functional team members nationally and gain foundational experience and training in human resources, including hiring, onboarding, HR policy & compliance, time & attendance, HR information system, and employee engagement.

• People Operations: Partner with the Senior Manager, People Ops & Systems on creating and maintaining clear SOPs, process maps and employee-facing how-to guides for the People & Culture team.
• Maintain accurate employment records related to employee experience events such as hiring, termination, transfers, or promotions.
• Maintain quality, integrity, and confidentiality of all employee records and supporting files.
• Support new hire onboarding workflows and activities, including processing, reviewing, and filing I-9 forms for all new hires across the organization.
• Manage the HR customer service ticketing system (Zendesk) by assigning tickets to the right individuals on the People & Culture team to ensure employees receive timely, accurate responses.
• Own the HR billing process to ensure all People & Culture team’s invoices are paid on a timely basis.
• Complete monthly AMEX corporate card reconciliation for the People & Culture team.
• Provide in-person P&C or organization-wide events support (e.g., panel interviews, manager training, SEO wellness days, SEO holiday parties, etc.) as needed.
• Field external requests for employment verification requests.
• Sort and scan sensitive HR mail and make sure the right information gets to the right people on the P&C team on a timely basis.
• Identify potential problems and/or opportunities for improvement in key areas of responsibility.
• Provide administrative support to the People & Culture leadership team, including meeting coordination, note-taking, and assisting with various tasks, as needed.
• Cross-train and provide backup support to critical HR workflows for Talent Acquisition, Total Rewards, and Talent Management, as needed.
• Participate in special projects or taskforces in support of People & Culture team priorities.

• People Data Reporting: Fulfill talent related data requests as well as ad-hoc, time-sensitive data requests for VP of People & Culture and other senior leaders.
• Summarize data and trends to isolate key metrics across multiple People & Culture functional areas to support continuous improvement (e.g., Zendesk customer service metrics, HR Acuity metrics, L&D session feedback, etc.).
• Assist in the execution of data integrity audits and HRIS data clean-up.

• Support the Senior Manager, People Ops & Systems on serving as the primary systems administrator for various HR systems (e.g., Paylocity, Greenhouse, Lattice, Awardco, HR Acuity, etc.) and launching new HR systems as the need arises.
• Provide support and guidance to employees experiencing access or technical issues with various HR systems (e.g., Paylocity, Greenhouse, Lattice, Awardco, HR Acuity, etc.).
• Partner with the Senior Manager, People Ops & Systems to compile reporting for file feed management and integration with various HR systems as well as optimize current file feed transcriptions with current and upcoming vendors.

• Bachelor’s degree or equivalent working experience.
• 2-3 years of experience in HR or people operations.

• Passion: A deep connection to and…