AVP, HRBP

Title of Position: AVP, HRBPs -- [Hybrid]

FLSA Status: Exempt

Department: People & Culture (PC)

Reports to: EVP, Chief People & Culture Officer

Positions reporting on this position: Human Resources Business Partners (HRBP)

Salary: $165k - $185k

Win is a leader and the largest provider of shelter, supportive housing, and groundbreaking programs in New York City—and the country—for families with children who are experiencing housing insecurity. Our innovative Way to Win model is a multifaceted approach to addressing the barriers to stable housing by providing essential services such as childcare, employment support, legal aid, high-impact youth programs, and housing assistance.

Win seeks committed individuals who are strongly aligned with our mission to end housing instability, providing families with innovative support services to secure permanent housing.

Win’s People & Culture team recognizes that investing in our workforce is vital to our mission of ending the homelessness crisis and achieving excellence in our daily impact. We strive to attract and retain exceptional talent through comprehensive pathways to professional growth and career advancement.

The AVP, Human Resources Business Partners is a senior operational leader responsible for stabilizing, standardizing, and strengthening the HRBP function across Win. This role owns the quality, consistency, and impact of all HRBP work, including employee relations, investigations, performance management, corrective actions, labor relations, culture advocacy as well as the tracking and analytics to ensure the work is data informed based on historic trends for future application.

The AVP ensures HRBPs operate with sound judgment, analytical rigor, and alignment to organizational risk tolerance. This is a hands‑on leadership role in a complex, partially unionized, high-volume environment. Success requires decisiveness, strong escalation judgment, comfort with conflict, and the ability to structure for optimum performance.

• Lead, manage, and hold HRBPs accountable for timely, high-quality execution of employee relations, investigations, and performance management.
• Establish and enforce standard operating expectations, including case documentation standards, investigation protocols, escalation thresholds, and manager communication practices.
• Conduct regular case reviews, quality audits, and performance feedback for HRBPs.
• Identify capability gaps and drive targeted coaching, training, or corrective action within the HRBP team.

• Serve as the senior review and approval authority for suspensions, Last Chance Agreements, Performance Improvement Plans, high-risk disciplinary actions and terminations.
• Partner with program and functional leadership to resolve complex ER issues while managing organizational risk.
• Provide guidance on Collective Bargaining Agreement interpretation and enforcement.
• Identify grievance trends, recurring manager issues and systemic risks; recommend corrective strategies.

• Determine the investigation framework, standards, and decision criteria across the organization.
• Personally lead or intervene in high-risk, high-visibility, or legally sensitive investigations as needed.
• Ensure investigations are timely, well-documented, legally sound, and consistently applied.
• Partner closely with General Counsel on investigations involving litigation risk, regulatory exposure, or executive leadership.

• Own the organization’s performance management corrective action process discipline in practice.
• Ensure consistent application of Performance Improvement Plans, progressive discipline, and termination decision-making.
• Identify managers with elevated turnover, repeated ER issues, or weak performance management practices for coaching and further development.
• Work with HRBPs to design targeted interventions for high-risk sites and managers.

• Establish expectations for monthly HRBP reporting turnover drivers, high-risk sites and managers,…