HR Technology Specialist

Role Overview

As an HR Technology Specialist, you will be a key member of the Richemont Operations Human Resources Team, reporting directly to the Director HR Technology. You will play a crucial role in supporting the strategic vision and roadmap for the HR systems landscape in the Americas. This role focuses on providing robust L2 operational support, analysis, and continuous improvement for HR applications, particularly Workday HCM and SAP HR, while also gaining experience with other HR systems such as Varicent, Benefits, and Cornerstone.

You will collaborate closely with HR, IT, and the global HRIS team to ensure HR systems effectively support business operations, facilitate growth, and enhance the employee and manager experience, with a strong emphasis on understanding system integrations and HR processes. You will contribute to the overall ownership of HRIS support, testing, training, and communication, ensuring technical solutions meet local needs and drive efficiencies with a customer‑centric approach.

• HR Systems and Applications Support
  • Provide L2 operational support for HRIS, including resolving user tickets, troubleshooting system issues, and ensuring data integrity and security within Workday (HCM/Payroll/Time Tracking, etc.), SAP HR, Varicent, Cornerstone, and other HR systems.
  • Systematically review all open tickets, manage resolution, follow up with users, and escape complex issues to L3 teams or the Director HR Technology as required.
  • Support Workday HCM/Payroll/Security and time tracking setup and administration as well as the interfaces with other systems.
  • Assist with user access creation and management, and support periodic user access reviews.
  • Collaborate with the IT Service Desk, Information Security, Connectivity, HR Operations, Analytics, and other relevant teams for issue resolution and enhancement applications.
  • Escalate recurring issues that cannot be resolved at the L2 level to L3 teams or the Director HR Technology.
  • Develop a strong understanding of data governance principles across Workday and downstream systems.
  • Build business acumen through supporting HR users and their processes.
  • Stay informed about industry-leading solutions and trends in the HR technology field.
  • Support new HR technology projects.
• HR Systems and Applications Testing
  • Perform unit and technical testing of system changes, updates, and new software enhancements across various HR systems.
  • Develop and maintain HR technical and user documentation for local projects, and relay documentation provided by Group HRIS.
• Training
  • Train HR users on HR system functionalities, including conducting live demos.
  • Build and implement HRIS training programs, partnering with the Richemont Learning and Development department as needed.
• Projects
  • Participate in the evaluation and selection process of any HR-related application, providing insights from an L2 support perspective.
  • Contribute proactively to the development and design discussions for new system enhancements, ensuring supportability and user experience are considered.
  • Develop and maintain both technical and user documentation related to projects.
  • Understand the implications of new implementations in the context of HR Applications support and the existing HR processes landscape.
  • Develop an understanding of budget constraints related to support and evolution of solutions to help adapt priorities management.
• Communication
  • Attend relevant Group meetings and workshops to learn more about the technology roadmap.
  • Gather release information, review changes, and communicate relevant updates to the HR community.

• Education
  • College education or technical school background required;
    Bachelor’s degree in Human Resources, Information Technology, Business Administration, or a related field preferred.
• Skills/Abilities
  • HR Technology Expertise: 2-5 years of HR Technology L2 support experience, focusing on system support, testing, and data analysis. Essential hands‑on experience with Workday HCM; preferred experience with SAP HR modules and other HR systems (e.g., timekeeping, payroll, benefits, LMS); or a strong aptitude for learning new technologies.
  • HR Process Mastery:
    Comprehe…