HCM Operations Lead

Key/Essential Functions & Responsibilities

• Develop a thorough understanding of the YAI Network and its affiliate agencies in areas such as organization, structure, services, stakeholders, workflows, processes, and touch points to inform process development and support appropriate system design and data standardization.
• Develop and maintain strong working relationships with managers and staff across all functions and agencies, key stakeholders and subject matter experts.
• Serve as the Workday HCM Business Process subject matter expert (SME), standardizing and streamlining Workday HCM day‑to‑day operations support, including troubleshooting issues and serving as the escalation point for process and systems issues.
• Use understanding of end‑to‑end employee lifecycle processes to partner with applicable parties to facilitate design and configuration of Workday to meet business needs.
• Independently manage assigned projects, owning specific infrastructure requirements and roadmap deliverables (e.g., Time Tracking, Absence, Talent).
• Assist in the maintenance configurations for foundational Workday business processes, specializing in areas that affect other functional areas (e.g., Organization, Companies, Job Profiles, Supervisory Organizations, HCM, Finance, T&A, Payroll). Identify opportunities to streamline and improve processes.
• Lead business process analysis, requirements gathering and definition, configuration of updates, testing upgrades and change management needs including documentation, training and user adoption in collaboration with stakeholders and the HCM team.
• Collaborate with key HR and business stakeholders to understand strategies, analyze issues, identify missing information, policy gaps and trends, eligibility considerations and expected HR response outcomes, proposing solutions to translate insights or opportunities through workforce data by conducting related reviews and audits.
• Design and deliver end‑user and team‑specific education, presentations, job aids and guides relating to Workday processes and new procedures.
• Review onboarding tasks, documents and job details for new hires in Workday and move forward the hire business process, ensuring accuracy and completeness of all entries and documentation and communicating any deficiencies.
• Conduct daily review of Workday job, compensation and status change requests, confirming accuracy and consistency, identifying issues and coordinating internal review, confirmation and resolution.
• Prepare and/or process employee‑related transactions in Workday as requested by HCM team leadership and facilitate email notifications to appropriate staff or departments.
• Monitor and handle inquiries received by staff, managers, HR and other departments regarding HR‑related Workday issues, serving as the primary contact for job, compensation and status change and new hire‑related inquiries; make administrative corrections, troubleshoot issues, determine resolutions or escalations.
• Ensure data quality and integrity by participating in ad‑hoc and routine workforce analyses and analytics, ensuring appropriateness of employee pay rates, job details, costing activities, equity and identifying areas for education, system enhancements or standardization.
• Utilize Workday reporting and queries to obtain, confirm and/or compile employee or title information, preparing tables, calculations, status updates and summary reports or analyses to support accurate reporting and actionable analytics.
• Stay current with regulatory updates, identify individuals due for adjustments, audit and prepare manual transactions or otherwise address compliance needs.
• Track, collect, review and compile data and ensure timely submission of annual and other regulatory reporting as directed.
• Support development of standard reporting to increase access to important data for managers and stakeholders and assist with ad‑hoc report requests.
• Perform all other duties as assigned.

• Bachelor's Degree in Human Resources, Information Technology or a related area.
• Five (5) years of experience working on/with an HRIS team or in a role performing a variety of HR‑related duties…