Senior People Operations Manager

Senior People Operations Manager

Location:

Brooklyn, NY (Hybrid - Required In-Office Tuesdays + Wednesdays in Dumbo)

Reports to:

CEO

Heady is a digital product consultancy that provides full-service strategy, design, full-stack development, and growth enablement for a wide range of industries—and we do it all with heart. Our team partners with companies from startups to Fortune 500s to deliver impactful technology and design solutions that drive real business results. Learn more about us .

We’re a relationship-driven, craft-focused, and people-first company. We care deeply about the employee experience and believe a strong culture is built through trust, communication, thoughtfulness, accountability, and genuine human connection. We’re looking for a People Ops Manager to help support and strengthen our people, culture, and day-to-day operations across our distributed team.

The People Ops Manager role is focused on shaping and supporting the employee experience across every stage of the journey  the People Ops Manager at Heady, you will serve as a trusted partner to employees and leadership alike, helping foster a thoughtful, connected, and high-performing culture across our distributed team.

This role sits at the intersection of people, culture, operations, communication, and strategy. You’ll work closely with leadership across employee engagement, recruiting, onboarding, offboarding, performance management, culture initiatives, and day-to-day people operations. You’ll help create structure where needed and ensure our people feel supported, connected, and aligned as we continue to grow.

You will play an important role in helping bridge communication and collaboration across our distributed workforce, including employees and contractors across multiple regions and time zones. We’re looking for someone who understands the nuances of supporting global teams and can proactively identify opportunities to improve communication, processes, engagement, and overall team health.

This is a highly collaborative and hands-on role. We’re looking for someone who is equally comfortable thinking strategically and jumping into the day-to-day details, whether that’s supporting a manager through a sensitive employee conversation, planning a company event, improving an onboarding process, managing performance review cycles, or auditing internal policies and systems.

This is a hybrid role based in Brooklyn, NY, with in-office collaboration on Tuesdays and Wednesdays in our Dumbo office. As Heady continues to grow and evolve, we may transition to a 3-day in-office schedule over time.

• Supporting the Team: You’ll serve as a trusted resource for employees across day-to-day support, questions, guidance, and employee experience initiatives. You help foster an environment where employees feel supported, heard, and connected.

• Building Connection Across Distributed Teams: You’ll help bridge communication and cultural gaps across our distributed workforce, including employees and contractors across multiple regions and time zones. You understand that strong culture requires intentional effort, especially in hybrid and remote environments.

• Employee Engagement + Surveys: You’ll own employee engagement efforts, including pulse surveys, feedback initiatives, and sentiment tracking. You’ll identify themes, surface insights to leadership, and help turn feedback into actionable improvements.

• Culture and Team Building: You’ll coordinate employee events, team gatherings, celebrations, and culture-building initiatives that strengthen connection across the company. You’ll also support internal communications, trainings, announcements, and engagement efforts that help keep teams informed, connected, and energized.

• Performance Management: You’ll own and manage key people processes including onboarding, offboarding, mid-year check-ins, end-of-year reviews, and feedback cycles. You’ll help managers stay organized, thoughtful, and accountable throughout the process.

• Compliance + HR Operations: You’ll help ensure Heady remains organized,…