Human Resources Manager | Etihad Park – FC

Human Resources Manager

The Human Resources Manager will lead Legends Global HR operations at New York City Football Club's new world-class stadium at Etihad Park. This role will be a key leader supporting in delivering an exceptional fan and guest experience. This role is responsible for overseeing all aspects of human resources including recruitment, team member relations, training, compliance, and workforce planning.

The HR Manager will drive HR excellence by ensuring that all team members, processes, and systems are effectively aligned with operational goals. They will play a key role in building a high-performing, service-focused culture, supporting leaders across the business, and ensuring consistent and positive team member experience. This position will also partner closely with leadership to develop and implement people strategies that support both day-to-day operations and long-term success.

• Develop and maintain strong partnerships with management ensuring HR strategies, processes and practices are implemented
• Lead recruitment and onboarding efforts for full-time, part-time, and seasonal stadium staff
• Partner with department leaders to forecast staffing needs for stadium games, and special events
• Serve as a trusted advisor to managers and team members on HR policies and workplace concerns
• Promote a positive, inclusive, and high-performance culture
• Develop engagement initiatives to improve retention among part-time/event staff as well as the full-time workforce.
• Oversee onboarding and orientation programs tailored to game day operations
• Provide coaching and feedback to all levels of team members, addressing various team member related issues and business needs
• Ensures correct administration of Collective Bargaining Agreement and participates in grievance process as requested
• Partnership in the processing of worker's compensation claims, leaves of absences, benefits administration
• Must exhibit an active interest in company and venue specific operational knowledge as it relates to providing value added HR business partnership
• Demonstrate thought leadership and suitable judgment in making HR related business decisions
• Leadership and administration of full team member lifecycle process
• Support performance review processes and coach managers on feedback and development
• Identify training needs and coordinate professional development programs
• Ensure compliance with federal, state, and local labor laws, including wage/hour regulations
• Carry out administration tasks aligned with the human resources function
• Performance leadership duties to the HR team onsite. Hire, onboard, coach, train and support all HR team members.
• Support with activities that may be outside of the HR remit during the pre-opening phase as we prepare to open the stadium.
• Collaborate with other HR professionals within the NY and eastern region to share best practice and support one another.
• Perform other related duties, tasks, and responsibilities as required
• Adheres to the Legends Global and venue company policies.
• Complete other duties assigned by management.
• Available to work non-traditional hours (Nights, Weekends & Holidays)

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education, preferred qualifications, and/or experience

• Previous stadiums and/or sports and entertainment HR experience an advantage.
• Must have experience working within an F&B or hospitality environment or a strong desire to.
• Bachelor's degree preferred.
• 5+ years of human resources experience in a leadership capacity
• Extensive working knowledge of federal, state, and local labor law including worker's compensation, workplace safety, EEOC, NLRB, and FLSA
• Union experience required.
• Superior computer skills including hands-on HRIS and ATS experience
• Experience with Workday a plus
• Must be comfortable presenting to small and large audiences
• Demonstrated ability to forge meaningful interpersonal relationships across functions, industries and local communities
• Outstanding leadership skills with a high capacity for managing multiple projects simultaneously
• Proven ability to influence and gain credibility with all levels of team members and customers, both internal and external
• Must possess excellent oral, written, and listening communication skills and the ability to prioritize and execute in a deadline-oriented environment. Strong attention to detail.
• A strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events
• Able to demonstrate flexibility and quickly adapt to…