HR Shared Service Specialist

LHH Recruitment Solutions is currently seeking a HR Shared Services Specialist with at least 4 years of experience working in a similar role. This is a Temp to Perm opportunity, located in Manhattan, NY.

• Respond to employee and manager inquiries related to HR policies, onboarding, offboarding, and employment changes through a shared HR inbox and ticketing system.
• Manage and resolve HR cases within established service level agreements (SLAs), escalating complex issues to the appropriate Centers of Excellence when needed.
• Process employee lifecycle transactions within Workday, including hires, transfers, promotions, compensation updates, organizational changes, and terminations.
• Maintain employee records and ensure the accuracy, completeness, and confidentiality of HR data.
• Support global employees across multiple countries and time zones while providing a consistent and positive employee experience.
• Monitor shared mailbox activity and ticket queues to ensure timely responses and case resolution.
• Partner with Payroll, Benefits, Talent Acquisition, Employee Relations, and HR Business Partners to resolve employee issues and coordinate HR services.
• Assist with onboarding and offboarding activities, including documentation, system updates, and employee communications.
• Create and update knowledge articles, standard operating procedures, and employee self-service resources.
• Identify opportunities for process improvements and automation within HR service delivery operations.
• Participate in HR projects, system testing, audits, and continuous improvement initiatives.

• Minimum 4-6 years of HR Operations or Shared Services experience
• Proficient with Workday or Ticketing system

Work Site:
Hybrid

Employment Type:

Temp to Perm

Equal Opportunity Employer/Veterans/Disabled