Director of Talent

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully.

We welcome applicants of all backgrounds, identities, experiences, and abilities.

The Director of Talent leads the full talent lifecycle at Goodwill NYNJ—overseeing Talent Acquisition
, Talent Development & Learning
, Performance Development
, and Succession Planning
. This leader builds systems that support a diverse, multi‑site workforce across thrift retail, social services, and administrative functions.

Reporting to the EVP of People, the Director ensures that Goodwill’s talent strategy is equitable, mission‑aligned, data‑informed, and future‑ready—including the thoughtful use of AI tools to enhance recruiting, workforce planning, and learning. This role strengthens the employee journey from first contact through long‑term growth, ensuring that every team member feels valued, supported, and connected to our mission.

• Goodwill NYNJ becomes a talent destination for mission‑driven individuals.
• Hiring is faster, more equitable, and more consistent across all business lines.
• Learning programs strengthen capability, compliance, and leadership readiness.
• Succession plans are in place for key roles, reducing operational risk.
• AI tools enhance—not replace—human judgment, fairness, and mission alignment.
• Staff see a clear path to growth and feel connected to the impact of their work.

• Develop and execute a comprehensive talent strategy that supports organizational goals, workforce needs, and Goodwill’s mission.
• Lead teams responsible for Talent Acquisition, Talent Development, Learning, and Performance.
• Build scalable systems that support high‑volume retail hiring, credential‑driven mission program staffing, and specialized administrative roles.
• Use data, workforce analytics, and AI‑enabled insights to inform decision‑making and improve outcomes.

• Oversee internal and external recruiting across all business lines, ensuring equitable, timely, and mission‑aligned hiring practices.
• Lead recruitment marketing strategies that elevate Goodwill NYNJ’s employer brand and highlight our mission, culture, and community impact.
• Implement AI‑supported tools to improve sourcing, screening, scheduling, and candidate experience—while maintaining fairness, transparency, and compliance.
• Build strong pipelines for frontline retail roles, clinical and social services positions, and emerging leadership talent.
• Partner with hiring managers to ensure consistent, inclusive hiring practices across all sites.
• Oversee the design and delivery of learning programs that support onboarding, compliance, leadership development, and career pathways.
• Build development programs tailored to the needs of retail associates, mission program staff, supervisors, and emerging leaders.
• Introduce modern learning approaches—including microlearning, digital learning, and AI‑supported content creation.
• Ensure training supports regulatory requirements for social services programs and operational excellence in retail.

• Lead the organization’s performance development strategy, ensuring clarity, accountability, and alignment with Goodwill’s values.
• Partner with leaders to identify high‑potential talent and build succession plans for key roles across retail, programs, and administration.
• Implement tools and processes that support continuous feedback, coaching, and growth.
• Use performance and engagement data to identify trends and drive organizational improvement.

• Ensure talent practices reinforce a culture of respect, inclusion, learning, and community impact.
• Partner with People Experience,…