Head of L&D – Global Technology & Operations

The Opportunity

The Head of L&D – Global Technology & Operations is responsible for enabling workforce capability and readiness across Met Life’s Global Technology & Operations organization. This role, which can be located in New York, NY, Bridgewater, NJ, or Cary, NC, serves as a senior Enterprise Learning & Development leader, partnering closely with HR leadership and business executives to translate enterprise and business strategy into clear capability priorities that drive measurable performance outcomes.

Guided by our purpose — always with you, building a more confident future — and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this is an opportunity to shape how technology and operations teams build the leadership, human, functional, and AI-enabled capabilities required to execute in a rapidly evolving environment. The role ensures development is applied, reinforced, and embedded into how work gets done—resulting in faster readiness, stronger adoption, and sustained execution.

• Lead the diagnosis of workforce readiness, capability gaps, and organizational effectiveness in partnership with HR leaders, aligned to business priorities, AI adoption, and transformation initiatives.
• Create clear, data-driven capability roadmaps spanning leadership, human skills, functional capabilities, and AI-related skills in alignment with enterprise and HR strategy.
• Oversee the delivery of workforce capability development across Global Technology & Operations, ensuring priorities are executed, adopted, and reinforced at scale.
• Manage partnerships with HR and business leaders, operating as a consultative, outcome focused advisor aligned to strategy and execution needs.
• Develop applied development, performance support, and change enablement approaches that are embedded into day-to-day work rather than delivered as stand-alone programs.
• Coordinate enterprise and delivery partners to ensure execution quality, adoption, and measurable impact, balancing enterprise consistency with local relevance.

• Bachelor’s degree (or equivalent experience) with deep application in learning, organizational capability, or workforce development roles.
• Demonstrated expertise in diagnostic and systems thinking, with the ability to identify root causes of performance gaps beyond training needs, including organizational and team effectiveness.
• Strong consultative and executive influence skills, partnering with senior HR and business leaders to drive alignment and results. Demonstrated strong people leadership, whether direct reports or matrix.
• AI fluency, demonstrated through using AI across the L&D lifecycle and in enabling AI adoption within a business or functional context.

• Experience accountable for workforce, capability, or transformation outcomes within a region, function, or line of business.
• Proven success partnering with HR and business leaders on strategy execution, AI adoption, or large-scale change initiatives.
• Experience leading applied development and performance support models that materially change how work gets done.
• Comfort operating in complex, matrixed environments, balancing strategic intent with practical execution and adoption at scale.

This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $164,200 - $218,900. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home,…