People Operations Partner

Stub Hub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want Stub Hub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

Stub Hub is looking for a People Operations Partner to join our People team, reporting to the Head of People Operations. As part of the operational backbone of the People function, you'll own key employee lifecycle operations, improve and scale how we operate, drive cross-functional execution, and help deliver a seamless experience for all employees.

Stub Hub is a global marketplace built around live events, and our People team has to operate with the same level of speed, clarity, and discipline that the business requires. As we continue to scale, we need someone who can help make our People Operations function cleaner, faster, more consistent, and easier for employees and managers to navigate.

This role is ideal for someone who enjoys getting back to basics and being part of a build. You'll partner with employees and cross-functional partners to keep the People function running smoothly while helping improve the way we work. We're looking for someone who enjoys solving problems, getting things done, and finding better ways to support our employees every day.

Location:

Hybrid (3 days in office/2 days remote) – New York City, NY or Los Angeles, CA

• Execute day-to-day People Operations across the employee lifecycle, including onboarding, offboarding, employee changes, benefits operations, leave administration, employee documentation, and compliance initiatives.
• Help every Stub Hub employee get the support they need by providing timely guidance, building resources that enable self-service, and making it easier to access information.
• Partner closely with the People team and cross-functional partners to execute key priorities, manage projects, and drive initiatives from planning through execution.
• Assist with recurring People programs and cyclical initiatives, helping ensure timelines, communications, system updates, and execution stay on track.
• Manage external vendors by coordinating implementations, supporting contracts and invoicing, and resolving operational issues.
• Maintain accurate employee data by managing updates across People systems, auditing records, and adding to data governance.
• Help evolve our People programs and operations by identifying opportunities to improve processes, enhance the employee experience, and build more scalable ways of working.

• Employees receive timely, thoughtful support and have a seamless experience throughout the employee lifecycle.
• Employees and cross-functional partners trust People Operations to deliver accurate, timely, and thoughtful support.
• Core People Operations run efficiently, accurately, and with a high level of quality.
• People programs and operational processes continuously improve and scale alongside the business.
• Employee data is accurate, well maintained, and supported by strong operational governance.
• The People team operates more efficiently because information is easier to find, self-service continues to grow, and manual work is reduced.
• The People team has greater capacity to focus on driving business goals through our people because operational work is executed consistently and effectively.

• 5+ years of experience in People Operations, HR Operations, or a similar operational role.
• Proven experience managing employee lifecycle operations, including onboarding, offboarding, employee changes, benefits operations, leave administration, compliance, and People systems.
• Strong organizational and project coordination skills, with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Experience maintaining accurate employee data and supporting…