People Operations – Benefits & Systems

Responsibilities

• Manage day-to-day administration of our global benefits programs, including health, dental, vision & retirement.
• Build out benefit programs in new markets giving our team a comparable Clay experience, no matter where they are located.
• Serve as a main point of contact for employee benefits questions, and make sure people get clear, timely answers.
• Evaluate our benefit plans to regularly ensure we are offering the best benefits for our team to both take care of our people and keep us competitive.
• Lead open enrollment from start to finish: communication, system setup, and vendor coordination.
• Partner with brokers and vendors on renewals, issue resolution, and evaluating our benefits offerings.
• Keep us compliant with relevant regulations (ACA, ERISA, COBRA, FMLA, and similar).
• Audit benefits data regularly to catch and fix discrepancies before they become bigger problems.
• Serve as the primary administrator for our HRIS, Rippling, including employee records, workflows, and permissions.
• Build and maintain reports and dashboards in Rippling to support People team and business needs.
• Configure and maintain integrations between Rippling and our benefits.
• Set up and manage automated workflows for onboarding, offboarding, and status changes (ex. new hires, terminations, promotions, leaves).
• Own vendor relationships for our People systems, including renewals, contract review, and evaluating new tools or add-ons.
• Troubleshoot issues and serve as the main point of contact for Rippling support.
• Create documentation and process guides so the team knows how to use these tools correctly.
• Look for ways to automate manual processes and improve how we communicate updates to employees.
• Build out documentation, workflows, and audit processes for benefits and systems as we continue to grow.
• Keep our data organized and accurate to support reporting, compliance, and decision-making.
• Get ahead of issues before they become employee-facing problems.
• Advise People team, managers, and employees on benefits and systems questions with clear, practical guidance.
• Make complex benefits and systems topics easy to understand for people at every level.
• Contribute to broader People Operations work as the team and company grow.

• 5+ years in benefits administration, HR systems, or a combination of both.
• Hands‑on experience with an HRIS.
• Solid understanding of benefits compliance requirements.
• Experience building or improving processes at a scaling company.