Senior People Partner

• Assist in coaching, counseling and guiding managers before executing employee disciplinary actions
• Initial point of contact for employee concerns, may conduct investigations regarding concerns raised
• Answers frequently asked questions from employees relative to standard policies & procedures, benefits, incorrect pay etc.; refers more complex questions to appropriate People Team Members
• Review, solve and respond to inquiries sent to the HR ticketing system
• Process employee changes, such as promotions, transfers and terminations and ensure all employee data is up to date in HRIS
• Supports the People Operations team with organizational tasks and various administrative duties
• Oversee various stages across the Employee Lifecycle
• Other duties as assigned.

• Bachelor’s Degree in Human Resources, Business Administration, or a related field, or equivalent work experience
• 5+ years of experience in HR or administrative roles
• Previous experience in Employee Relations required, supporting a contact center or large hourly population preferred
• Organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and adapt to changing circumstances
• Preferred experience working with a human resource information system (HRIS)
• Experience with Workday is a plus
• Experience with Change Management and/or large scale transformation activities
• Experience with in a Center of Excellence model
• Detail oriented; good verbal and written communication skills
• Able to work independently, establish priorities, meet deadlines, and manage multiple projects simultaneously
• Present information and respond to questions from groups of staff, managers, members, and other key stakeholders
• Ability to address issues with discretion and professionalism while maintaining confidentiality.

Demonstrates expertise in Employee Relations, HRIS management, and project management while effectively addressing employee concerns and maintaining confidentiality. Strong organizational skills and the ability to manage multiple priorities are essential for supporting the People Operations team.

• Employee Relations
• Human Resource Information System (HRIS)
• Project Management
• Change Management
• Verbal and Written Communication

• Employee Lifecycle Management
• HRIS Data Management
• Change Management
• Investigative Skills
• Policy and Procedure Knowledge

• Organizational Skills
• Detail Oriented
• Discretion and Professionalism
• Independence
• Adaptability

• Human Resources
• Center of Excellence
• Contact Center Experience
• Large Hourly Population

• Workday
• HR Ticketing System