People and Talent Operations Lead

Genius AI is building technology to help local businesses run themselves. Genius AI products do the admin work that keeps practitioners from the work they love and the people they serve. From Gloss Genius to Reception, its products work 24/7 on busywork like booking, marketing, client management, finances, staff and inventory management, and more.

Genius AI technology has saved businesses 106M in admin hours, earned them $2.0B in additional revenue, and facilitated more than 624M client touch points.

Genius AI's People and Talent function has grown into a real operation, and the most important work ahead isn't running existing programs — it's building the ones that don't exist yet. This role owns the projects that sit between the seams: comp frameworks that need a first draft, an onboarding experience that still has rough edges, a data story that hasn't been told clearly yet, a recognition program that lives in a doc somewhere.

You'll figure out what done should look like, build it, and hand it off or keep running it depending on what's right. The scope spans the full People and Talent function, including compensation, HR systems, data and reporting, AI enablement, and employee experience.

You will report to the Senior Manager, People and Talent Operations. You must be commutable to our NYC headquarters and will operate in an in-person environment. We default to being in-office 3–4 days per week with required attendance on Tuesdays and Thursdays.

• Build the data and reporting layer for the People and Talent function, defining the metrics that matter, standing up dashboards, and translating workforce data into clear narratives for leadership.
• Design AI-powered workflows across the People and Talent org, identifying where automation can eliminate low-leverage work and raising the functional floor on what the team can get done per person.
• Drive strategic projects across recognition, People and Talent systems, and other initiatives that don't fit neatly into any single owner's remit, taking ambiguous briefs and turning them into structured plans that move.
• Architect Genius AI's employee recognition strategy from the philosophy down to the mechanics, so that strong performance and contributions get seen and celebrated in ways that actually land.
• Define how the People and Talent team operates internally, covering process documentation, systems hygiene, and cross-functional handoffs so the function runs with clarity as the company scales.
• Serve as the go-to resource for employees navigating complex People Operations questions across benefits, immigration, payroll, leave, and anything else that requires human judgment to get to the right answer.
• Manage the design and ongoing iteration of Genius AI's compensation infrastructure, including band modeling, benchmarking cycles, pay equity analyses, and the documentation that makes comp decisions defensible and consistent.

• 5+ years of progressive HR and People Operations experience, with demonstrated breadth across at least two or three of the following: compensation, HRIS and systems, people analytics, onboarding, or employee experience.
• Proven experience building workflows using AI in a People or HR context, identifying repeatable work, automating it, and redirecting capacity toward higher-judgment problems.
• Moves without waiting for a perfect brief or complete dataset, forming a hypothesis, building a draft, getting feedback, and iterating rather than waiting for full clarity before starting.
• Strong foundations as an HR generalist, knowing the craft well enough to spot what's broken, ask the right questions, and separate real problems from noise.
• Analytically sharp, with expert-level Excel or Google Sheets skills and deep fluency with HRIS and BI tools.
• High judgment about what to elevate and what to just solve, with a track record of handling complexity independently without pulling in more stakeholders than necessary.
• Excellent written communication, able to produce a crisp one-pager, a stakeholder memo, or a comp framework doc with clarity that doesn't require explanation.
• Competitive health and dental insurance…