Operations Associate

Operations Associate

The Tem Positions Group of Companies has an exceptional opportunity for an Operations Associate to join our Eden Hospitality team.

Founded in 1962, The Tem Positions Group of Companies is a privately owned, full-service staffing firm headquartered in New York City with 14 specialized staffing divisions. For more than six decades, we have built a reputation for delivering exceptional service to both our clients and employees. Our commitment to excellence has earned numerous industry accolades, including the Forbes Magazine Excellence in Business Award and the Inc.

Magazine Entrepreneur of the Year Award, recognizing our contributions to the staffing and human resources industry.

For over 24 years, Tem Positions Eden Hospitality has specialized in providing outstanding hospitality professionals to clients throughout New York City across the corporate, catering, educational, and entertainment sectors. Our success is built on exceptional customer service and a team of professionals with extensive hands-on hospitality experience. Because our internal staff understands the unique demands of the industry, we are able to identify and place the right talent to meet each client’s specific needs.

We are seeking an Operations Associate to support our fast-paced, high-volume Hospitality Staffing Division. This role is ideal for someone who thrives in a collaborative, team-oriented environment where flexibility, adaptability, and strong communication are essential. Our team works as one cohesive unit, supporting one another to deliver exceptional service to both clients and candidates. To foster collaboration and operational excellence, team members are cross-trained across multiple functions, allowing them to seamlessly adapt to changing business needs while ensuring outstanding service at every stage of the staffing process.

The Operations Associate serves as a critical link between clients, candidates, and internal teams within a high-volume hospitality staffing division. This role is responsible for integrating into a team to coordinate daily operations, scheduling, employee relations, recruitment and onboarding to ensure exceptional service delivery and successful execution of hospitality assignments.

The ideal candidate possesses exceptional problem-solving skills, adaptability, and a highly professional and responsive communication style.

This is a hybrid position requiring schedule flexibility due to the seasonal nature of the hospitality industry and fluctuating client demands. Availability to address urgent staffing needs outside of traditional business hours is required.

• Manage high-volume staffing requests for corporate dining, catering, special events, and institutional clients.
• Process client requests and confirm that all necessary details needed have been provided.
• Match temporary employees to assignments based on skill set, availability, and client preferences.
• Monitor daily schedules, staffing levels, and employee availability to ensure adequate coverage.
• Respond quickly and effectively to call-outs, schedule changes, and emergency staffing situations.
• Maintain regular communication with clients regarding staffing updates, changes, and service concerns.
• Address client and employee complaints professionally and assist in resolving operational issues.

• Source, screen, and interview candidates for front-of-house and back-of-house hospitality positions.
• Coordinate the onboarding process, including employment documentation, paperwork, reference verification, background checks.
• Maintain a pipeline of qualified candidates to support changing business needs.
• Operations & Employee Support
• Maintain accurate records of employee availability, skills, certifications, and assignment history.
• Monitor attendance, callouts, lateness, and performance trends and document employee-related concerns.
• Provide coaching regarding professionalism, attendance, appearance standards, uniforms, and company policies.
• Support employee engagement and contribute to a positive employee experience.
• Assist in resolving employee…