HR Client Solutions Associate Brooklyn

NYU Langone Hospital—Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive.

We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital—Brooklyn, and interact with us on Linked In, Glassdoor, Indeed, Facebook, X, You Tube and Instagram.

Position Summary:
We have an exciting opportunity to join our team as a HR Client Solutions Associate.

In this role, the successful candidate will be responsible providing HR services and solutions support for assigned activities, with a focus on high quality customer support/counsel, accurate and timely support of HR transactions and proactive data analysis to foster and promote a positive employee experience.

Job Responsibilities:

• Provides support and counsel to all employees and managers as it relates to HR services and solutions, including Health and Welfare, Retirement, Statutory Benefits, Absence and Leave Management, Time Off Plans, Employee/Manager Self Service, Focus performance, pre-boarding, general HR and other components of the employee life cycle. Uses a variety of methods including HR colleagues, departments across the institution and other components of the employee life cycle for example.
  
  Uses a variety of methods including HR colleagues, other Medical Center departments, internal/external vendors and system to properly address the needs of HR customers.
• Helps implement continuous improvement projects, which could include process, procedure and knowledge documentation to enhance how support is delivered.
• Surfaces process improvement ideas for how we serve employees and managers based on the interactions and inquiries handled.
• Addresses all inquiries (email, phone or walk in for example) in a pleasant and courteous manner. Answers routine inquiries professionally, accurately and completely, and refers non-routine inquires to appropriate HR colleague. Uses available resources, including HR colleagues and vendors, to gather additional information and responds to the HR customer timely. Contacts others (internal colleagues and vendors) as needed to resolve problems.
  
  Attempts to limit handing-off inquiries to other colleagues/departments, and escalates issues as they arise.
• Maintains an accurate log of all assigned tasks and inquiries using the Knowledge Base System, properly documenting cases and solutions. Uploads documentation to OnBase system as necessary for required activities.
• Participates in special projects as requested, and ensures all assigned tasks are completed timely. Reports on status regularly and seeks clarification when necessary.
• FGP Acquisitions processing/onboarding
• Triage and elevate issues for benefits, MSS Support and understand when to reach out to HRIT and MCIT for issues. Understand why escalations occur and recommend ways to avoid future escalations.
• Nursing inter-boarding: audit travel nurse files, create tickets for all new hire RNs and travel nurse for epic training and kids, create new hire sheet for education and ODL, epic training.
• Troubleshoots and researches root cause of how employee data issues occur and develop recommended ways to remediate.
• Inter-boarding: sends  to security, answers any questions from managers and new hires.
• Reviews and processes all related HR services and solutions transactions (MSS, ESS and Benefit enrollment for example), and ensures timely completion of activities. Thoroughly reviews transactions/forms for accuracy, completeness and the appropriate approvals. Ensure all appropriate documentation is gathered for the task ks with and educates employees, managers and other HR colleagues to address missing/incorrect/conflicting data as well as recurring processing issues.
  
  Advises the appropriate parties (Benefit Systems, HRIT or MCIT) as technical issues arise.
• Onboarding tasks to include: review background check results, meet new hire for processing, complete i-9, take new hire picture, copy secondary verifications, scan/upload documents into Red Carpet, have completed filed reviewed for compliance, submit.
• Conducts one on one (walk in support), on the spot (MSS user help) and scheduled group trainings for HR services and solutions processes and activities. Prepares training material as well as training resources for continued use.
• Pre-boarding tasks to include: scheduling new hire visits, enter appointment into epic & Red Carpet, coordinate visit with immigrations if necessary, roll out Red Carpet, initiate background check, verify education (Fax/NSCH), SCR/SEL check, Employment verification, certification/license verification.
• Supports…