Program Manager, People Programs

About The Role

As a Program Manager, People Programs, you will play an important role in the planning, execution and communication of critical People team programs and initiatives with high impact to the business. Additionally, you will improve efficiency of intra-team and cross-functional operations through systems optimization. Finally, you will lead the team in using AI as a capability multiplier for everything from agentic HR to personalization at scale to predictive and proactive people strategy.

In this highly visible role, you will serve as a trusted advisor, thought partner, and strategic operator for the People team. You will report to the Chief People Officer and will collaborate with the broader People team, executives and partners across the business. You will help define priorities, drive execution, and ensure People strategy and vision is clear and properly communicated across the business.

The ideal candidate will have experience as a practitioner in HR/People Operations and subject matter knowledge of people programs such as performance management, engagement surveys, talent management, compensation, and HR systems management. Success in this role requires combining your experience as an HR practitioner with your analytical aptitude, executive presence, and experience leading projects of varying complexity from start to completion.

The role will be hybrid, with the expectation to be in the NYC HQ office an average of 2-3 days a week (generally Tuesday-Thursday).

• Own the planning and execution of cyclical People programs (performance management, talent reviews, engagement survey, systems optimizations); clearly define project scopes, success criteria, relevant subject matter experts, and develop detailed project plans that consider timelines, dependencies and the needs and expectations of stakeholders
• Own overall People program calendar, project/program tracking and reporting, and supporting the team in identifying and resolving issues.
• Lead the People Team AI Enablement strategy and implementation by keeping up with AI trends and teaching the team how to scale AI as a capability multiplier for everything from agentic HR to personalization at scale to predictive and proactive people strategy.
• Lead the development and execution of strategic internal communications campaigns in alignment to people team initiatives and programs to ensure clarity and appropriate takeaways for relevant audiences (company wide, executives, etc)
• Craft the narrative of the People roadmap to ensure employee understanding of the people strategy and the intended impact on the employee experience
• Contribute to team operational excellence by conducting post-project evaluations to assess improvement areas; apply learnings to subsequent projects
• Provide guidance and consultation for People team on the best practices for project scoping and delivery; support People team members as needed on their individual projects and initiatives
• Prepare Board and Executive Team ready presentations to include clear and concise representations of People relevant data, program results and OKR alignment
• Ensure effectiveness of People team-wide meetings and collaboration events through the development of meeting goal scoping and success outcomes, agendas, slide decks/supporting materials
• Manage the team operations calendar and identify synergy and optimization opportunities on related sub-team projects
• Support CPO in managing and prioritizing People team budget, ensuring appropriate allocation of funds and resources and promoting fiscal responsibility
• Additional key projects as assigned (e.g. real estate strategy)

• A strategic thinker who can consider the bigger picture, but also execute tactically
• AI-forward;
  Innovative and comfortable leveraging AI tools and technologies to improve productivity and efficiency, along with teaching others how to do the same
• Comfortable navigating ambiguity and adapting to change when demands shift
• Able to establish trust and cultivate effective partnerships with multiple constituencies
• Proactive; able to understand the problem at hand, identify next steps and autonomously take the appropriate actions
• Logical and thoughtful; demonstrates judgment, discretion and confidentiality
• An excellent verbal & written communicator; explain business problems, concepts and resolutions to all audiences from executives to individual contributors
• Detail-oriented with a high quality bar and track record of flawless execution
• A positive, solution-oriented team player

• Bachelor's Degree is preferred
• Agile / PMP Certification is a plus
• 8+ years of experience as an HR/People Ops practitioner; subject matter expertise in (one or more area) performance management, employee engagement, talent management, compensation, HR systems management, implementations & integrations
• Experience independently managing complex projects with company-wide reach and impact
• Demonstrated understanding of the People function, best practices,…