ARC Filing & Docketing Manager

Description

As a member of the Attorney Resource Center (ARC), with a focus on Docketing and Filing, the ARC Filing & Docketing Manager is responsible for the management and oversight of the ARC Filing & Docketing Specialists supporting attorneys across the Firm and across a variety of practice areas ensuring the timely delivery of quality administrative support. The ARC Filing & Docketing Manager works collaboratively and cooperatively with others in a team-oriented environment to deliver the highest level of service to internal and external clients.

• Provide oversight and guidance to a team of ARC Filing & Docketing Specialists to ensure adherence to high quality standards; delivery of error-free work products; and meeting deadlines and client demands.

• Foster a collaborative and supportive environment providing opportunities for continued growth.

• Assist in the development and implementation of Big Hand NOW workflows. Administer and track users and all productivity/efficiency metrics related to Big Hand NOW performance.

• Coordinate high functioning teams to provide optimal attorney coverage and productive work environment ensuring proper staffing levels for departmental and practice area demands, as well as for scheduled and unscheduled absences.

• Assist in the development of policies and procedures and establish quality operational standards to ensure continued efficiency and productivity.

• Participate in orientation and training of new employees to ensure seamless transition into the teams.

• Work closely with the ARC Filing and Docketing Workflow Coordinators to coordinate and prioritize assignments to ensure deadlines are met.

• Evaluate workflow regularly to ensure an equitable distribution of work that provides the highest level of service to our clients; consult regularly with attorneys to determine productivity levels and make any necessary adjustments to team pairings and/or work distribution.

• Proactively manage employee relations and status of working relationships to ensure the continued success of the team and deliver necessary performance reports as needed by gathering feedback and conducting evaluation meetings.

• Collaborate with resources inside and outside the firm as appropriate to complete projects and tasks.

• Ensure effective communication and adherence to all firm policies, procedures, standards and guidelines while maintaining confidentiality.

• Assist in the recruitment process for all levels of hiring, including sourcing candidates, resume screening, scheduling of interviews, and conducting phone and in-person interviews.

• Maintain applicant tracking system in Ulti Pro, including posting open positions and working closely with Talent Acquisition to maintain active job postings.

• Work with Human Resources to arrange for temporary employees and to ensure active staff agreements are in place.

• Drive the onboarding and off-boarding process, including drafting offer letters, reference checking, entering and monitoring background checks.

• Facilitate new hire orientations and paperwork completion for all new hires.

• Assist with the performance management processes or all personnel within the ARC structure.

• Maintain exit interview data, identifying trends and recommending actions to address concerns.

• Assist with sourcing and drafting materials including, but not limited to, save-the-date, invitation, agendas, presentations, and related material for use during session/event.

• Assist with coordination of resources including, but not limited to, conference rooms, Web Ex and Teams scheduling, distribution of training materials, management of trainers and all related scheduling.

• Schedule and track training session attendance for all participants in database.

• Other related duties and projects, as assigned.

• Bachelor’s Degree required; applicable work experience, including supervisory experience, may be considered in lieu of degree.

• Minimum of ten years’ related experience at a law firm or legal or corporate department required.

• Minimum of five years’ supervisory…