Employee and Labor Relations Manager

Responsibilities

• Answer Employee and Labor Relations (ER/LR) inquiries, direct as appropriate, or provide information requiring comprehensive knowledge of the Collective Bargaining Agreement (CBA) and Fund policies, procedures and operations; provide information as appropriate to knowledge base and level of issue
• Provide management and staff with coaching/counseling necessary to assist them in resolving personnel matters
• Assist with the Senior Manager in recommending strategies, goals and objectives for both collective bargaining and management staff
• Mediate conflict between management and staff in an attempt to reconcile differences
• Investigate and evaluate union complaints to determine viability before leading the fact‑finding process and investigations of employee grievances and issues
• Assess all disciplinary actions submitted by Managers before issuance
• Co‑facilitate workshops that fall within Employee relations including but not limited to policies and procedures (Attendance and Lateness workshops)
• Assist in Special Projects – PDA, Contract Negotiations, Process Improvement, Production Standards, Revision of Policies and Procedures
• Interpret Collective Bargaining Agreement provisions; investigate and provide information for grievance proceedings arbitration and hearings
• Assist with confidential investigations of employee complaints by researching and providing relevant information
• Support in the gathering of documentation for grievance proceedings, arbitration, and hearings
• Prepare written materials including reports, memos, and correspondences; review material for accuracy and completeness; analyze data and conduct Internet research as needed
• Attend Labor Relations meetings, take minutes, and write summaries
• Assist with contract negotiations by collecting, analyzing and assembling data; preparing proposals; analyzing union proposals
• Assist in resolving advanced issues such as employee complaints, harassment allegations, terminations, discrimination, and situations involving interpersonal conflict in the workplace
• Interface with union representatives and management team to coordinate union site visits, employee releases for union business and joint training sessions
• Follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) requirements and regulations
• Perform additional duties as assigned by Management

• Bachelor’s degree in Business, Industrial Relations or Human Resources or equivalent work experience required
• Minimum five (5) years working experience in Employee and/or Labor Relations required; prior experience in a union setting preferred and two (2) years supervisory experience required
• Basic skills in Microsoft Word, Excel and PowerPoint preferred
• Knowledge of labor relations principles and practices
• Advanced oral, listening, presentation and written communication skills required
• Must be able to work within and maintain the confidentiality required of the organization and the Human Resources Department
• Excellent interpersonal skills with the ability to maintain effective working relationships with union officials, employees, and management
• Excellent analytical and problem‑solving skills with the ability to assist with investigations from initial complaint to resolution
• Ability to prioritize and multitask effectively in a fast paced, confidential environment with competing priorities