Senior Manager, Systems & Operations

Mission North is a strategic communications agency for consequential companies to build, protect, and renew their impact. Our award-winning culture of curiosity allows us to attract the best communicators and mobilize them around tackling some of the world's biggest challenges.

Join our vibrant communications agency dedicated to nurturing dynamic professionals seeking a career embedded in purpose and impact.

At Mission North, we believe great companies are built by great people and great People teams. We're looking for a strategic, systems-minded leader who is excited by the intersection of technology, operations, AI, and employee experience.

This isn't your traditional HR operations role. You'll own the infrastructure that powers our People function, helping us scale smarter through modern systems, thoughtful processes, meaningful data, and emerging AI technologies. You'll partner closely with leaders across the agency to improve how we hire, develop, engage, and support our employees while creating exceptional experiences that are as innovative as the work we do for our clients.

If you love building elegant solutions, optimizing workflows, experimenting with new technology, and turning HR into a strategic business function, we'd love to meet you.

You'll serve as the architect of our People technology ecosystem and continuously improve how our team works. In this role, you'll:

• Own the People technology roadmap, including our HRIS, ATS, performance management, compensation, engagement, recognition, learning, and future AI platforms.
• Evaluate, implement, and optimize AI-powered HR solutions that improve productivity, employee experience, manager effectiveness, and operational efficiency.
• Serve as the primary administrator for People systems, ensuring exceptional data quality, reporting accuracy, security, governance, and scalability.
• Lead automation and process improvement initiatives across every stage of the employee lifecycle.
• Develop executive dashboards and People analytics that provide actionable insights into hiring, retention, engagement, performance, DEI, workforce planning, and organizational health.
• Partner closely with IT on system integrations, identity management, security, compliance, and employee technology experiences.
• Manage HR technology vendors, implementations, contracts, renewals, and ongoing optimization.
• Own People policies, documentation, SOPs, knowledge management, and operational best practices.
• Ensure compliance with federal, state, and local employment regulations while creating scalable and efficient operational processes.
• Support payroll administration and benefits operations as needed.

You'll be a trusted advisor to leaders across the agency, helping them build high-performing, engaged teams. You'll:

• Partner with leaders on organizational design, performance management, workforce planning, employee relations, coaching, and compensation.
• Use People data to identify trends and recommend solutions that improve engagement, retention, collaboration, and business performance.
• Lead employee relations matters with empathy, sound judgment, and a practical approach to balancing people and business needs.
• Support annual talent processes including performance reviews, promotion planning, compensation planning, and organizational planning.
• Analyze engagement surveys, exit interviews, and workforce metrics to recommend meaningful improvements.
• Coach leaders through organizational change and help build healthy, high-performing teams.

While this isn't a traditional L&D role, you'll help ensure our employees and managers have the tools they need to grow. You'll:

• Own and continuously improve our learning technology platform.
• Coordinate onboarding, compliance training, manager fundamentals, and core development programs.
• Partner with subject matter experts and external vendors to deliver leadership and professional development experiences.
• Curate AI-enabled learning resources and self-service content that supports continuous development.
• Measure participation, engagement, and program effectiveness using…