Accommodations Housekeeping

Corporate Accommodations Specialist
* REMOTE

The HR Specialist II - Corporate Accommodations serves as a subject matter expert on disability accommodations and ADA/ADAAA compliance, providing high-level case management support for complex and sensitive cases in a fast‑paced, high‑volume corporate environment. This role focuses on guiding employees, managers, and HR partners through the accommodations process, ensuring a connected, trusted, and compliant experience while supporting employee retention and effective return‑to‑work outcomes.

Role is 100% remote but must reside in the U.S

• Serve as the highest escalation point under operations leadership for complex accommodation case management, providing expert guidance and resolution support.
• Manage executive and non-executive escalations, ensuring timely, accurate, and empathetic responses to highly sensitive accommodation matters.
• Handle highly sensitive cases, including HR-for-HR cases and cases involving behavioral health conditions, with discretion and professionalism.
• Support all new hire nesting activities, including developing and managing nesting plans, conducting new hire audits, and providing coaching to ensure successful onboarding.
• Report regional trends and opportunities by reviewing quality audit results and identifying areas for mentoring, training, and process improvement.
• Manage workflow adjustments for the region, including out-of-office procedures and case assignment, to ensure service levels and customer needs are consistently met.
• Perform regional data analysis to identify trends in case volume, case types, and approval patterns, and recommend training or process enhancements based on findings.
• Provide training survey feedback and share successful practices to influence decisions and improve outcomes for site stakeholders.
• Lead return-to-work management efforts by collaborating with leave case managers and disability vendors to ensure effective administration of return-to-work programs.
• Provide consultation and coaching on accommodation matters to regional HR partners, managers, and employees, helping them navigate complex situations and decisions.
• Offer information, referrals, and escalated support to employees with medical conditions or disabilities, as well as to supervisors, HR, and other partners to support employee retention.
• Advocate for the accommodations process by offering ongoing consultative support to site stakeholders and accommodation specialists, emphasizing problem solving and creative solutions.
• Facilitate escalated communication between employees with disabilities and stakeholders involved in leave of absence, short-term disability, long-term disability, and workers’ compensation.
• Coordinate with disability leave services management and legal partners on escalated and complex accommodation issues as appropriate.
• Assist HR and department leaders in identifying essential and marginal functions of employee positions to support accurate accommodation and job analysis.
• Conduct job site analyses as needed to evaluate work environments and identify feasible accommodations.
• Help employees understand their work restrictions and limitations, as well as their legal rights and responsibilities under applicable laws.
• Maintain strict confidentiality in all verbal and written communications related to employee health, disability, and accommodation information.
• Stay current on legislation and national, state, and local issues affecting access and accommodations for employees with disabilities.
• Document and maintain accurate, up-to-date case records and notes in the case management system and related databases.
• Assess business unit training needs related to accommodations and disability management, and conduct or support group training sessions as appropriate.
• Provide professional opinions and documentation regarding actions taken on behalf of employees with disabilities in formal forums such as grievances, arbitration, and depositions when requested.
• Adhere to internal service level agreements and quality standards, ensuring consistent, high-quality case management and stakeholder support.

• Bachelor's degree, or 4+ years of…