Onboarding Specialist; English​/Chinese Bilingual

• Location 1649 61st Street,Brooklyn, NY, 11204,United States
• Base Pay $30.00 - $33.50 / Hour
• Employee Type Regular Full Time
• Required Degree High school
• Manage Others No

• Name Admin HR

Reports to: Talent Manager

Pay:$30.00 – $33.50 per hour

Schedule:
In office ;
Monday to Friday ; 9am to 5pm w/ a split 3:2 Queens to Long Island

Queens office (111-02 Jamaica Ave) and Long Island office (4N Jerusalem Avenue, Hicksville.)

Be the First Face New Caregivers See. Join a Team That Puts PEOPLE First.

People Care has served New York patients and families for 50 years and we are looking for you to enter the next 50.

At
People Care
, we believe exceptional care and service depends on exceptional staff. Since 1976, we've been helping New Yorkers live safely and independently at home while providing our caregivers with the support, training, flexibility, and respect they deserve. Employing roughly 4,300 caregivers across New York City and Long Island, we're seeking a compassionate, detail-driven People Coordinator who will support the onboarding process and be the first person our aides meet when they walk through the door.

As the Onboarding Specialist, you'll help build and run onboarding for our Queens and Long Island location. Operating as a member of the Talent team, you will be the local point of contact for People Care’s caregiver applicants. It will be the responsibility of the Onboarding specialist to keep documentation audit-ready, and make sure no one who walks through our door, is left without help.

• Process onboarding paperwork with strict attention to accuracy and completeness — every credential, certification, and compliance document must be verified against NYS and LHCSA requirements before a file is considered complete.
• Communicate clearly and calmly with candidates, aides, and colleagues, including when a compliance issue requires a direct conversation.
• Answer phones that are routed to the office, providing healthy effective communication and support to candidates and employees.
• Track candidates and maintain records in Arla (ATS) and HHAeXchange (CRM) — keep candidate status, credentials, and documentation current and accurate across both systems so recruiting and compliance teams are always working from the same information .
• Greet and assist aides who walk into the Queens and Long island office, following documentation procedures consistently — every must be logged the same way, every time, with no shortcuts.
• Serve as a point of contact for onboarding and documentation questions. Coordinate with teams such as compliance and coordination.
• Keep documentation continuously audit-ready — files must be current, accurate, and organized to withstand a state or agency audit at any time.
• Flag missing, incomplete, or expiring credentials proactively in Arla and HHAeXchange proactively.
• Represent People Care at job fairs, community events, and other field recruiting activities as needed — engage prospective candidates on-site, speak knowledgeably about open roles and the onboarding process, and follow up promptly on leads collected.
• Manage incoming email correspondence from the onboarding inbox — respond promptly and accurately to applicants, aides, and colleagues from other departments, and route or escape messages that fall outside your scope.
• Prepare candidates for required verifications — walk applicants through what to expect for fingerprinting, background checks (CHRC), and related consent forms, ensuring all forms are signed, accurate, and submitted correctly before the process moves forward
• Availability required in both boroughs — this role is not remote and not hybrid.
• Take on additional responsibilities as assigned by the VP of People or Talent Manager.