Director of People Operations

Job Details

Job Location:

19894 Legal Address - Brooklyn, NY 11206

Position Type:
Full Time

Education Level: Graduate Degree

Salary Range: $ - $ Salary/year

Job Shift: Day

Job Category:
Human Resources

Green Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.

Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.

The Director of People Operations is responsible for leading recruitment, retention, and compliance at Green Top Farms. This role will build and scale people programs and systems to support a growing, multi-site food service operation with a diverse, multilingual workforce.

This is a strategic leadership role that requires both hands-on execution and the vision to professionalize the people function as the company grows. The top priorities for this role are attracting and retaining talent, ensuring regulatory compliance, and building a strong workplace culture.

We think this is a really interesting role for the right candidate to play a key role in building something special at a profitable, down-to-earth business that has a blend of production-based and administrative work, a bilingual staff, and a team that's very focused on hard work and process. We're striving for equitability to be a part of everything we do, and not something that sits as a side initiative.

We want to operate a sustainable business that invests in its food and its ingredients whenever possible.

• An experienced people operations leader with a track record of reducing turnover and improving recruitment outcomes
• Deeply knowledgeable in employment law, compliance, and HR best practices, with New York experience
• A clear communicator who can build trust and connection across a diverse, bilingual workforce
• Energized by culture-building and able to translate company values into everyday team experiences

The ideal candidate brings strategic perspective, operational follow-through, and a genuine commitment to the people side of a mission-driven company.

Talent Acquisition & Retention (25%)

• Oversee full-cycle recruitment strategy across all departments and levels
• Develop and improve onboarding programs that set employees up for success from day one
• Build retention strategies to reduce turnover, with particular focus on hourly and production staff
• Partner with hiring managers to define roles, set compensation, and improve time-to-fill
• Establish employer brand and recruiting presence in the food service and hospitality talent market
• Track recruitment and retention metrics and report on progress to leadership

Compliance, Policy & Risk Management (25%)

• Ensure compliance with federal, state, and local employment laws and regulations, including NYC-specific requirements
• Develop, maintain, and communicate HR policies, employee handbooks, and standards
• Oversee EEO reporting, OSHA compliance, and affirmative action programs
• Manage risk across employee relations matters, including investigations, corrective actions, and separations
• Stay current on regulatory changes and proactively update policies and training

Employee Relations & Performance Management (20%)

• Serve as a trusted advisor to managers and employees on workplace issues, conflict resolution, and performance
• Oversee the employee review process, including 60-day reviews and annual evaluations
• Guide managers on corrective actions, PIPs, and progressive discipline
• Manage FMLA, ADA, and leave of absence processes
• Handle workers' compensation claims and unemployment administration

Culture Building & Communication (15%)

• Lead initiatives that reinforce GTF's mission, values, and workplace culture across all locations
• Design and deliver internal communications that keep the team informed, connected, and engaged
• Partner with leadership to develop recognition programs and team engagement activities
• Serve as a cultural bridge across a diverse, multilingual workforce,…