Senior Manager of People Operations Job New York New York USA,HR/Recruitment

Location: New York

The Senior Manager, People Operations will own the operational excellence of Kargo’s People function, ensuring our core processes are accurate, scalable, and delivered on time. We’re looking for someone who is equally comfortable building a process from scratch, analyzing People data, launching a new program, or asking, “Why are we still doing this manually?”
We’re building a modern, AI-enabled People function designed to help the business move faster and perform better. This is a high-impact, hands‑on role for someone who loves turning ideas into systems, improving how work gets done, and making things better for both employees and leaders
Own the day to day execution and continuous improvement of core People Operations processes, including onboarding, offboarding, job and compensation changes, payroll coordination, and employee data
Oversee the operational administration of leave of absence programs , including parental and medical leaves , partnering with employees, HRBPs, Insperity, and external partners to ensure documentation, payroll coordination , benefits continuation, and return-to-work activities are completed accurately and consistently
Oversee benefits administration and vendor coordination, ensuring employees receive timely and accurate support and complex or compliance-sensitive matters are escalated appropriately
Partner closely with Finance to ensure compensation changes , bonus and commission plans , payroll inputs , headcount data , and employee payments are accurate , approved, and processed on time
Build and maintain scalable workflows , SOPs , controls , and tracking mechanisms with clear owners , deadlines , approvals , and escalation paths
Oversee Rippling , Insperity , and related People systems , ensuring strong data integrity , reporting accuracy , and efficient system-driven processes; identify opportunities to simplify manual work through better processes , technology , and automation
Lead and develop the People Operations Coordinator while remaining hands‑on and stepping into execution when business needs require it

Hands‑on experience with HRIS platforms such as Rippling , Workday , ADP , or similar ; experience working with a PEO such as Insperity is a plus Proven ability to design and improve processes using technology and automation , with strong operational judgment , exceptional attention to detail , and a track record of delivering accurate work on deadline

Demonstrated experience managing or coaching team members while remaining actively involved in execution

Strong working knowledge of leave of absence and benefits administration , including parental and medical leaves , documentation requirements , payroll/benefits coordination , return‑to‑work processes , and partnership with PEOs , carriers , and external leave vendors

Strong experience partnering with Finance on payroll , compensation administration , employee data , headcount , or related financial processes

Experience operating in both structured environments and lean, fast-moving organizations where you’ve needed to be highly hands‑on7+ years of progressive HR / People Operations experience with meaningful ownership of complex operational processes