People Operations – Generalist

• Manage the daily administration of US medical, dental, vision, life, leaves of absence, and 401(k) benefits programs
• Coordinate the annual benefits open enrollment process from early planning through to final implementation
• Act as the primary contact for benefits vendors and brokers to handle billing, invoicing, and service performance
• Maintain complete data accuracy in Dayforce, processing employee lifecycle changes, onboarding, and offboarding queries
• Oversee employee leaves of absence in Cocoon, guiding colleagues and managers
• Partner with UK payroll teams to process accurate and timely payroll for US and Canada employees
• Report into the People Business Partner
• Manage HRIS data and benefits operations from the New York office
• Serve as the primary contact for US colleagues regarding medical, dental, vision, life, and leave of absence queries
• Keep records complete and audit-ready
• Use Excel to simplify complex processes and support accurate benefits administration

• Professional experience in human resources, benefits administration, or people operations
• Experience using Microsoft Excel for data entry, analysis, and basic reporting
• Right to work in the United States
• Ability to work a hybrid schedule with three days in our New York office
• Experience in US benefits administration, including open enrollment processes, 401(k) plans, and leave management systems
• Experience navigating HRIS databases, specifically using Dayforce to process lifecycle changes and generate reports
• Advanced Excel skills, including building pivot tables, writing formulas, and verifying large datasets
• Strong relationship management skills to liaise with external benefits brokers, providers, and regional vendors
• Strong written communication skills to write engaging employee benefits newsletters, guides, and updates
• Ability to organize competing priorities and translate complex regulations into clear, practical guidelines

Demonstrates expertise in US benefits administration, including open enrollment processes, 401(k) plans, and leave management systems, while effectively managing HRIS data and maintaining data accuracy in Dayforce. Strong relationship management and communication skills are essential for liaising with benefits vendors and providing clear guidance to employees.

• US Benefits Administration
• Dayforce HRIS Management
• Advanced Microsoft Excel Skills
• Relationship Management
• Written Communication

• Benefits Administration
• Open Enrollment Processes
• 401(k) Plans
• Leave Management Systems
• Data Entry
• Data Analysis
• HRIS Navigation
• Report Generation
• Pivot Tables
• Formulas

• Relationship Management
• Organizational Skills
• Communication Skills

• Human Resources
• People Operations
• Employee Lifecycle Changes
• Benefits Vendors
• Billing and Invoicing

• Dayforce
• Cocoon
• Microsoft Excel