Lean Project Manager – Onboarding Stabilization & Process Improvement Consultant

About Commonpoint

Commonpoint is a community-centered nonprofit dedicated to sustaining and enhancing the quality of life for individuals and families of all ages and abilities across New York City. With deep roots in Queens, Commonpoint now has a footprint in every borough, reflecting its commitment to meeting communities where they are.

Each year, they serve more than 125,000 community members across more than 95 locations. Their programs reach diverse and neurodiverse populations with comprehensive, inclusive services that move individuals from crisis to stability and toward empowered living. Through education, workforce development, health and mental health care, food access, and community-based supports, Commonpoint partners with residents to foster economic mobility, social connection, and long-term resilience.

As we continue expanding our reach, including into the Bronx and the Crotona Park area, we remain committed to closing access gaps and creating equitable pathways to opportunity, ensuring every person is valued, supported, and equipped to thrive.

Commonpoint is seeking an experienced HR Operations and Process Improvement Consultant to lead a comprehensive Onboarding Stabilization and Process Improvement Project
. This engagement offers an opportunity to make a lasting organizational impact by redesigning and strengthening the employee onboarding experience across a large, multi-site nonprofit organization.

Working closely with Human Resources, Information Technology, Payroll, hiring managers, and organizational leadership, the consultant will assess current onboarding practices, stabilize day-to-day operations, and develop standardized, scalable processes that improve efficiency, accountability, compliance, and the overall employee experience.

This project combines Lean process improvement, project management, organizational change, and HR operations to create a sustainable onboarding framework that supports future growth, seasonal hiring, and continued Workday optimization.

The consultant will lead efforts to:

• Assess the current end-to-end onboarding process from offer acceptance through new hire integration.
• Identify operational gaps, bottlenecks, duplicate work, and compliance risks.
• Stabilize current onboarding practices to improve consistency and service delivery.
• Design standardized workflows, tools, templates, and documentation.
• Develop sustainable Standard Operating Procedures (SOPs) and clearly defined responsibilities.
• Partner with HR leadership to build a scalable onboarding model that supports a high-volume, multi-site workforce.
• Facilitate process improvement workshops with HR, hiring managers, IT, Payroll, and other stakeholders.
• Support optimization of onboarding workflows within Workday and related HR systems.

• Lead the overall onboarding stabilization and process improvement project from assessment through implementation.
• Map current-state and future-state onboarding workflows.
• Analyze onboarding processes to identify opportunities for increased efficiency and improved customer experience.
• Develop recommendations that streamline work while strengthening compliance and accountability.
• Create standardized onboarding tools, checklists, templates, process maps, and SOPs.
• Define roles and responsibilities across HR, hiring managers, IT, Payroll, and other internal partners.
• Facilitate cross-functional meetings and process redesign workshops.
• Develop project timelines, milestones, risk assessments, and status updates.
• Partner with HR leadership to prioritize recommendations and implement quick wins.
• Establish metrics and dashboards to monitor onboarding performance and continuous improvement.

• A fully…