Director, Systems and Operations

• Department:
  Regional Support and Leadership

About KIPP NYC:
Founded in 1995, KIPP NYC Public Schools is a non-profit network of 18 free, public charter schools located in the Bronx, Brooklyn, and Manhattan. We partner with families and communities to create joyful, academically excellent schools where every child grows up free to create the future they want for themselves and their communities.

From our first middle school, KIPP Academy in the Bronx, to today’s network of eight elementary schools, nine middle schools, and one high school, KIPP NYC provides students with engaging academics, arts, athletics, and social–emotional learning that prepare them for college, career, and beyond.

Our commitment doesn’t end ough KIPP Forward, we continue to support our alumni as they navigate college, career, and life, helping them define success on their own terms and pursue the paths that align with their goals and sense of purpose.

Together, we serve more than 9,400 students, support 4,700 alumni, and employ over 1,100 dedicated team members who bring passion, expertise, and commitment to our mission every day.

Position Overview:

KIPP NYC is seeking a Director, People Systems and Operations to lead the design, innovation, implementation, and maintenance of HR and People systems that are reliable, secure, integrated, and strengthen the organization’s people, payroll, and workforce operations.

At KIPP NYC, we believe strong people systems create the conditions for our employees to do their best work in service of students and families. The Director, People Systems and Operations will play a critical role in building the systems, processes, and data infrastructure that support a seamless and high-quality employee experience across our schools and Shared Services Team.

Reporting to the Managing Director, People Operations & Total Rewards, the Director serves as the organization’s architect and owner of the Human Capital Management (HCM) platform and related HR technologies, partnering closely with teams across People, Payroll, Finance, IT, and organizational leaders.

This individual will bring strong project management, systems thinking, operational excellence, and employee-centered design to complex cross-functional work streams. They will drive employee lifecycle governance, improve service delivery, strengthen operational handoffs, and create scalable processes that support employees across the network. This role is responsible not only for maintaining systems, but also for ensuring technology and business processes work together to deliver an accurate, efficient, compliant, and high-quality employee experience.

The Director will also bring KIPP NYC’s People data to life—moving beyond reporting to interpret trends, surface insights, identify opportunities, and translate data into actionable recommendations that inform People Team strategy and broader organizational priorities.

This is a full-time position with a hybrid schedule, requiring a minimum of three in-person days per week based out of our KIPP NYC Midtown Manhattan office. The role also includes travel to KIPP NYC campuses across the Bronx, Brooklyn, and Manhattan. The cadence and frequency of school visits will be determined by your leadership team.

Duties and Responsibilities:

General responsibilities include (but are not limited to):

• Serve as the systems leader and subject-matter expert for KIPP NYC’s HCM ecosystem, including Core HR, Payroll, Time & Attendance, Benefits, Recruiting, Onboarding, Compensation, Performance Management, and related People technologies.
• Develop and execute a multi-year People technology roadmap aligned with organizational strategy, evolving business needs, and the employee and…