HR Client Solutions Associate

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation.

NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on Linked In, Glassdoor, Indeed, Facebook, X, You Tube and Instagram.

We have an exciting opportunity to join our team as a HR Client Solutions Associate.

• Provides support and counsel to all employees and managers as it relates to HR services and solutions, including Health and Welfare, Retirement, Statutory Benefits, Absence and Leave Management, Time Off Plans, Employee/Manager Self Service, Focus performance, pre-boarding, general HR and other components of the employee life cycle. Uses a variety of methods including HR colleagues, departments across the institution and other components of the employee life cycle for example.
  
  Uses a variety of methods including HR colleagues, other Medical Center departments, internal/external vendors and system to properly address the needs of HR customers.
• Helps implement continuous improvement projects, which could include process, procedure and knowledge documentation to enhance how support is delivered.
• Surfaces process improvement ideas for how we serve employees and managers based on the interactions and inquiries handled.
• Addresses all inquiries (email, phone or walk in for example) in a pleasant and courteous manner. Answers routine inquiries professionally, accurately and completely, and refers non-routine inquires to appropriate HR colleague. Uses available resources, including HR colleagues and vendors, to gather additional information and responds to the HR customer timely. Contacts others (internal colleagues and vendors) as needed to resolve problems.
  
  Attempts to limit handing-off inquiries to other colleagues/departments, and escalates issues as they arise.
• Maintains an accurate log of all assigned tasks and inquiries using the Knowledge Base System, properly documenting cases and solutions. Uploads documentation to OnBase system as necessary for required activities.
• Participates in special projects as requested, and ensures all assigned tasks are completed timely. Reports on status regularly and seeks clarification when necessary.
• FGP Acquisitions processing/onboarding
• Triage and elevate issues for benefits, MSS Support and understand when to reach out to HRIT and MCIT for issues. Understand why escalations occur and recommend ways to avoid future escalations.
• Nursing inter-boarding: audit travel nurse files, create tickets for all new hire RNs and travel nurse for epic training and kids, create new hire sheet for education and ODL, epic training.
• Troubleshoots and researches root cause of how employee data issues occur and develop recommended ways to remediate.
• Inter-boarding: sends  to security, answers any questions from managers and new hires.
• Reviews and processes all related HR services and solutions transactions (MSS, ESS and Benefit…