Director, Operations & Resource Management

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This role is HYBRID and will require scheduled days at our office 32 Old Slip # 705, New York, NY 10005

As the Director, Operations & Resource Management, you will lead the end-to-end operational execution of hiring, staff planning, and talent alignment for the Media Agency group orting directly to the VP, Operations, you will act as the key operational hub connecting agency leadership, finance, and recruitment.

• First 30 Days:
  Onboard seamlessly into existing systems and operational workflows for managing job requisitions, tracking approvals, and maintaining hiring data integrity.
• First 90 Days:
  Elevate team efficiency by leveraging observed resource utilization and billability metrics to drive data-informed staffing recommendations.
• First Year:
  Serve as the definitive 'casting manager' for the entire Media department, strategically deploying talent and shaping staff planning in close partnership with cross-departmental leaders.

• Hiring Workflow Execution:
  Drive the end-to-end role opening process, managing requisition entries, tracking approvals across Finance and executive leadership, and auditing recruitment systems to eliminate bottlenecks.
• Resource Allocation & Utilization:
  Analyze department utilization, billability, and project demands to guide headcount forecasts, staffing strategies, and casting decisions.
• Leadership Cadence & Reporting:
  Facilitate weekly hiring and ops leadership syncs by preparing real-time tracking dashboards that highlight open requisitions, priority backfills, and hiring statuses.
• Data Integrity & Headcount Reconciliation:
  Maintain source-of-truth trackers for team departures, historical turnover, and open positions, regularly auditing input sheets to prevent forecasting errors.
• Off-Cycle Promotion Management:
  Facilitate and streamline the submission, review, and leadership sign-off processes for off-cycle promotions and compensation adjustments.

• Meticulous attention to detail with proven capability to maintain high data accuracy within complex operational tracking systems.
• Demonstrated experience partnering with SME stakeholders, leadership, and finance teams to navigate and streamline hiring and approval workflows.
• Strong analytical ability with a track record of using data to inform staffing strategies and operational improvements.
• Prior resource management or operational leadership experience within a Media Agency environment.

• Experience working with Greenhouse
• Prior experience working as a SME within paid media (strategy, planning, investment, etc.)

• Excellent, full coverage medical, dental, and vision insurance - more about our coverage here!
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.
  
  Monks, Cultura.
  
  Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

This role is subject to our Return to Office (RTO) policy. If you reside within a commutable distance of one…