Human Resources Director

Human Resources Director, Employee Experience

The Director of Human Resources provides strategic leadership and operational oversight for the Human Resources Department during a period of transformation and reorganization. Reporting to and working closely with the Executive Director of Human Resources, the Director will help advance a service-oriented HR operation aligned with the Human Resources Strategic Plan, the College’s strategic priorities and CUNY policies. Our department is reorganizing around three core goals:
1) creating an empowering customer experience
2) modernizing our operating model and standardizing practices across teams and
3) increasing cross-functional knowledge, collaboration, and shared accountability.

The HR Director is a hands-on leader responsible for managing and strengthening day-to-day HR operations and key areas of departmental oversight, including employee relations, professional development, HRIS and HR technology initiatives, reasonable accommodation, the HR Welcome Desk, recruitment support, onboarding and offboarding, performance management compliance, and related HR service functions. The Director will partner with academic and administrative leaders, labor representatives, University stakeholders, and internal HR teams to promote consistent, high-quality service delivery and to ensure that HR practices are clear, equitable, responsive, and aligned with institutional needs.

The ideal candidate will bring innovation, sound judgment, strong leadership, change management and process improvement skills to help translate the HR Strategic Plan into practical improvements that strengthen the employee experience, build team capacity, and continue to position Human Resources as a trusted partner across the College.

Serve as a strategic advisor and thought partner to the Executive Director of Human Resources and senior leadership on workforce planning, organizational development, change management, employee engagement, performance, and human capital strategies, aligned with the HR Strategic Plan, the College’s strategic priorities, and CUNY policies.

Lead Human Resources operations and service delivery, overseeing staff, departmental resources and budgets, onboarding and offboarding, performance management processes, personnel actions, separations, and other core HR functions for full-time and part-time employees.

Drive continuous improvement and organizational effectiveness by evaluating and modernizing HR processes, standardizing practices, strengthening collaboration and knowledge sharing across HR teams, and implementing initiatives that improve efficiency, accountability, and the employee and customer experience.

Provide leadership for employee relations and workplace matters, advising managers and supervisors on performance management, disciplinary matters, conflict resolution, workplace investigations, and policy interpretation. Partner with Labor Relations, union representatives, the Office of Equity, Inclusion and Belonging, Public Safety, Student Affairs, legal counsel, and other campus offices to address complex employee issues and mitigate organizational risk.

Ensure compliance and sound employment practices through consistent application of CUNY policies, collective bargaining agreements, and applicable federal, state, and local employment laws and regulations. Develop and update HR policies, procedures, and guidelines, and oversee related audits, reporting, and compliance initiatives.

Oversee HR technology, HRIS, and data initiatives that strengthen the accuracy and integrity of employee records, reporting, workflow automation, process efficiency, and data-informed decision-making.

Lead employee and leadership…