People Operations Lead

About Us

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains. Experts earn income by sharing their knowledge through advisory work, projects, and AI model training. Our platform handles the complexities behind the scenes— screening, compliance, scheduling, and payments—so knowledge sharing stays focused on meaningful insights and real impact.

We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products. We are headquartered in San Francisco, with offices in Brooklyn and Bangalore. Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs. We are backed by top marketplace investors and operators of companies like Door Dash, Airbnb, affirm.

Human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.

We're hiring our first People Operations Lead to own HR operations at Office Hours. This includes all of the programs and infrastructure that shape the employee experience: benefits and leave, HRIS management, compliance, onboarding and offboarding, performance cycles, people policies, and culture and engagement. You'll serve as the point person for employees to come to for anything HR related, providing clear, quick, and reliable support.

As the company grows, so does this role, and the person who builds these foundations well will have a real say in what our people function becomes over time. This role sits on our Operations team, alongside Talent, and reports into our Chief of Staff & Head of Operations.

• People Systems & Data: Own our HRIS (Rippling) as system administrator, including configuration, integrations, and data integrity. Maintain employee records and build the reporting that gives leaders reliable visibility into headcount, attrition, and other people metrics.

• Benefits & Total Rewards: Manage our benefits programs end to end, from evaluation and renewals through open enrollment, new hire enrollment, life event changes, and terminations. Manage our broker, vendors, and 401k administrator. Coordinate leaves of absence from request through return. Serve as the point of contact for employee questions and report on utilization and spend.

• Compliance & Employment Administration: Keep us compliant in every state where we employ people, covering registrations, I-9s, EEO and state filings, ACA reporting, workers compensation, and unemployment claims. Maintain the compliance calendar so deadlines are met well before they become problems.

• Performance & Development: Run our performance review and promotion cycles, owning the timeline, system setup, communications, and calibration materials. Support managers through each step so the mechanics never get in the way of the conversations.

• Onboarding & Off-boarding: Partner with the Head of Operations to design our onboarding and off-boarding programs, then run them. Guide new hires from offer acceptance through their first weeks, working closely with recruiting, and handle off-boarding end to end, including transition logistics and documentation.

• Policy Documentation & Communication: Maintain our employee handbook and people policies. Partner with the Head of Operations on development of new policies or updating of existing policies. Own how policies are documented, rolled out, and communicated, and be the first stop for…