Payroll Associate

Location: New York

Job Description

Requisition ID94893

Department Human Resources Job Function Human Resources Location New  York,New York,United States Role Location Designation Hybrid - 3 days per week Location Designation:
Hybrid - 3 days per week

Position Overview New York Life is seeking a Payroll Associate (PF2) to join our HR Payroll team. This role supports the execution of end-to-end payroll processing within an in-house SAP Employee Central Payroll (ECP) environment. The Payroll Associate will perform core payroll activities, partner with internal stakeholders, and help oversee outsourced operational support. This position requires a detail-oriented professional who can manage routine payroll processes independently, apply sound judgment to resolve issues, and contribute to continuous process improvement initiatives.

What You’ll Do:

Payroll Processing
- Execute and support bi-weekly payroll processing in SAP Employee Central Payroll (ECP) - Review and validate payroll data including hires, terminations, pay changes, and adjustments
- Perform payroll audits, reconciliations, and issue resolution
- Ensure payroll is processed accurately and in accordance with established timelines

Vendor & Offshore Coordination
- Provide day-to-day oversight and guidance to offshore payroll support team (Accenture) - Review work output for accuracy, completeness, and adherence to service standards - Manage garnishment processes in coordination with third-party vendor (Strada) - Monitor vendor performance and ensure service level expectations are met Employee Support & Case Management
- Respond to payroll-related inquiries through case management systems
- Partner with HR, Employee Relations, and other internal teams to resolve pay-related issues
- Ensure timely, accurate, and professional communication with stakeholders

Testing & Process Improvement
- Participate in payroll system testing (e.g., support packs, enhancements, process changes) - Identify opportunities to streamline processes and improve efficiency - Support implementation of automation and process improvements

Controls & Compliance
- Ensure adherence to payroll policies, procedures, and internal controls
- Maintain accurate documentation and support audit activities
- Collaborate with Payroll Tax team and other stakeholders as needed

What You’ll Bring :

- Bachelor’s degree preferred or equivalent work experience - 2–3 years of payroll, HR operations, or related experience
- Working knowledge of payroll systems (SAP ECP preferred) - Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a deadline-driven environment
- Effective communication and problem-solving skills
- Knowledge of garnishments and payroll compliance processes - Experience supporting payroll system testing or implementations

Pay Transparency Salary Range: $65,000-$83,000

Overtime eligible:
Exempt Discretionary bonus eligible:
Yes Sales bonus eligible:
No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward…