Payroll & HR Operations Manager – Multi-State U.S. Payroll; Mandarin speaking, JFK

A large international cross-border eCommerce logistics company is seeking an experienced Payroll & HR Operations Manager to oversee multi-state U.S. payroll, HR operations, reporting, and benefits administration. This is a hands-on role for someone who is highly analytical, detail-oriented, and experienced in managing payroll and HR processes. Billingual (English/Mandarin) preferred.

• Manage end-to-end multi-state U.S. payroll operations.
• Ensure payroll accuracy, compliance, and timely processing.
• Prepare HR and payroll reports, reconciliations, and data analysis.
• Administer 401(k) and employee benefits.
• Support onboarding, off-boarding, HR operations, and compliance.
• Partner with HR, Finance, payroll providers, and other stakeholders to improve processes.

• 5+ years of payroll and HR operations experience (7+ preferred).
• Strong experience managing multi-state U.S. payroll.
• Experience with HRIS and payroll systems (Tri Net, Paychex, or similar preferred).
• Advanced Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, SUMIFS).
• Experience with 401(k) administration and employee benefits preferred.
• Excellent analytical, organizational, and problem-solving skills.
• Experience in logistics or transportation is a plus.
• Bilingual English/Mandarin is a plus.

• Full-time position.
• Opportunity to join a growing international logistics company.
• Career growth potential as the HR and payroll function expands.
• In-the-office role based in JFK, NY.

Compensation range is $85,000-$110,000 (negotiable) depending on experience